MACHINES SENIOR TECH

Job Posted: Thursday, July 30, 2026

Closes: Monday, August 10, 2026

JOB SUMMARY:   Senior Technician is responsible for the machine service, maintenance and upkeep of all gaming machines.  In addition, responsible to communicate to all levels of the Machines Department.

SUPERVISION EXCERCISED:  None.

LICENSE REQUIRED:  Must obtain and hold a Class III gaming license while employed and complete an annual background check with TGA.

MINIMUM EDUCATION REQUIRED FOR POSITION:  High school diploma or GED required.  Must have the ability to attain a working knowledge of Excel and Word.

PHYSICAL REQUIREMENTS:  Manual dexterity for operation of computer and routine paperwork.  The team member is regularly required to sit, stand and walk.  The team member is occasionally required to stoop, kneel, crouch or crawl.  Ability to lift and/or move up to 50 pounds.  Exposure to second-hand smoke and high noise levels.

SPECIFIC SKILLS/KNOWLEDGE & EXPERIENCE REQUIRED:  Must be able to effectively interact and communicate with casino guests, casino management, department management, casino team members and vendors.  Excellent communication skills both written and oral.  The ability to read, analyze and comprehend technical procedures.  Basic skills of machines and troubleshooting techniques are required.  One year of Machine Department experience preferred.

SPECIFIC DUTIES PERFORMED:   This list of tasks is illustrative ONLY and is not a comprehensive listing of all functions and tasks performed by positions in this class. It does not imply that all positions within the class perform all of the duties listed, nor does it necessarily list all possible duties that may be assigned.

1. Responsible to assist and at times lead in the installations, game conversions, floor movement, system modifications and removal of machines.
2. Responsible for machine functional performance, preventative maintenance, mechanical troubleshooting methods and techniques for the greatest optimization of the gaming floor.
3. Must be able to troubleshoot TLS Machines as needed to correct errors including but not limited to, reloads, bill validators, printers, and monitors.
4. Must be able to professionally interact effectively with the public and fellow team members.
5. Knowledge of repair methods, electronic and mechanical functions, and knowledge of all running gaming systems.
6. Able to assist in training and mentoring of technicians within the department.
7. Assists with maintaining a reasonable level of inventory required for the upkeep of TLS Machines.
8. Must have the ability to work alone and with little supervision.
9. Must become very familiar with Internal Controls, State Compact and NIGC guidelines.
10. Ability to work with the Machines Department and public on a daily basis.
11. Ability to work weekends, holidays and on call.

12. Provides insights to improve the guest experience.
13. Views themselves as responsible for their contribution and remains self-aware of themselves.
14. Takes personal responsibility for their performance, knows how they are performing, and constantly strives to improve.
15. Demonstrates enthusiasm, courtesy, responsiveness, and professionalism in our daily work.
16. Models for the team, a strong work ethic and is visible, available and present for the guest and their team.
17. Builds relationships inside and outside of their department/team to improve ways of working and provide a great guest experience.
18. Identifies ways to improve workflows and processes to work smarter and increase efficiency.
19. Moves the situation quickly toward resolution by efficiently managing and controlling the circumstances.
20. Explains the “why” behind the resolution or action.
21. Pays attention to detail and conducts thorough research to make the best decision for the guest and the business.
22. Anticipates consequences of decisions that impact the guest and proactively provides solutions or recommendations appropriately.
23. Finds ways to make good use of their strengths and talents.
24. Acts as a mentor for their peers, builds on strengths and considers the success of the team members as their success.
25. Views themselves as responsible for their contributions and remains self-aware of themselves.
26. Actively seeks to build new skills, teaches others and shares best practices.

Revised 10/19