Associate, Corporate

Associate, Corporate

Entity: Aga Khan University

Location: Karachi

Introduction to the Aga Khan University:

Chartered in 1983, Aga Khan University (AKU) is a private, autonomous and self-governing international university with 13 teaching sites in 6 countries distributed across three continents. As an integral part of the Aga Khan Development Network, AKU provides higher education in several disciplines, carries out research pertinent to the countries in which it exists and has campuses, programmes and/or teaching hospitals in Afghanistan, Kenya, Pakistan, Tanzania, Uganda and the UK. As an international institution, AKU operates on the core principles of quality, relevance, impact and access; and AKU is a model of academic excellence and an agent of social change.

The Patient Business Services Department invites applications from qualified candidates for the position of Associate – Corporate Credit & Billing.

The Corporate Credit & Billing section manages a portfolio of more than 300 corporate clients, including leading national and international insurance companies, public sector organizations, and corporate institutions. The incumbent will provide administrative and operational support by coordinating corporate billing, client communication, correspondence, complaint resolution, and account-related activities, while ensuring timely processing of requests, accurate documentation, and compliance with hospital policies and service standards.

As an equal opportunity employer, AKU believes in promoting a diverse and inclusive culture and is committed to adopt appropriate standards for safeguarding and promoting a respectful relationship with and between diverse workforce of its faculty, staff, trainees, volunteers, beneficiaries, wider communities, and other stakeholders with whom it works, including children and vulnerable adults and expects all employees/trainees and partners to share this commitment.

Job Role / Responsibilities:

• Provide administrative and operational support for corporate credit and billing activities.
• Coordinate the timely processing of corporate billing requests and maintain accurate supporting documentation.
• Manage correspondence and communication with corporate clients, insurance companies, and internal stakeholders.
• Respond to client inquiries, address complaints, and ensure timely resolution while maintaining a high standard of customer service.
• Monitor assigned corporate accounts, follow up on pending requests, and coordinate with relevant departments to ensure efficient service delivery.
• Maintain accurate records and ensure compliance with hospital policies, corporate agreements, and established service standards.
• Prepare periodic reports and contribute to process improvement initiatives to enhance operational efficiency.
• Perform any other duties assigned by the supervisor to support departmental objectives.

Eligibility Criteria / Requirements:

You should have:

• An undergraduate degree from a recognized university. MBA will be preferred.
• 2–4 years of experience in corporate billing, healthcare administration, finance, or customer service.
• Experience in a hospital or healthcare environment is preferred.
• Excellent written and verbal communication skills.
• Strong organizational and documentation skills.
• Customer service orientation.
• Problem-solving and complaint-handling skills.
• Attention to detail and accuracy.
• Ability to prioritize multiple tasks and meet deadlines.
• Proficiency in Microsoft Office (Excel, Word, Outlook).

Comprehensive employment reference checks will be conducted.