JOB DETAILS

Customer Assistant

CompanyMarks & Spencer
LocationUnited Kingdom
Work ModeOn Site
PostedJuly 30, 2026
About The Company
At M&S, we're dedicated to being the most trusted retailer, prioritising quality and delivering value. Every day, we bring the magic of M&S to our customers, whenever, wherever and however they want to shop with us. For over a century, we've set the standard, doing the right thing and embracing innovation. Today, with over 65,000 colleagues serving 32 million customers globally, we're putting quality products at the heart of everything we do. Tomorrow holds boundless opportunities with us. We're pioneering digital innovation and shaping the future of retail where our values drive every action. We stay close to customers and colleagues, always curious and connected. Our decisions are bold, our actions ambitious. Transparency is paramount, with straightforward, honest communication. We're constantly innovating, always striving for the best. Our focus is on aiming higher and winning together, combined with wise financial decisions to secure our future. Join us at M&S to shape the future of retail.
About the Role

Work Pattern

Sunday 10.30-16.30
Monday 9.00-15.00
Friday 09.00-15.00

Join our team in the M&S Café – the heart of our store and a place where customers come to recharge. This is a hands-on, high-pressure role for those who can handle pace, stay calm under pressure, and still deliver warm, five-star service. 

You'll be a brand ambassador, making great food and drink recommendations while ensuring the café operates smoothly, even during the busiest periods. 

  • Being digitally confident is essential. You’ll use our tools to take and fulfil orders fast, keeping customers moving and satisfied.
  • Efficiency and effectiveness are key aspects of your role. You’ll maintain impeccable food safety standards while juggling orders and queues. 
  • At M&S, our customers don’t wait. You’ll be fast and relentlessly focused on delivering quality under pressure while focusing on delivering five-star service.
  • Teamwork matters. You’ll support colleagues and contribute to a high-performance culture that meets customer needs – no matter how hectic it gets.
  • Flexibility is also vital. You’ll adapt quickly, working where needed with pace. 

It’s intense but, for the right person, incredibly rewarding. Are you ready for it? Take Your Marks and apply today. 


M&S is ready to push boundaries to lead the industry into a greener, speedier, more inspiring digital era. That’s why we’re revolutionising how we work and offering our most exciting opportunities yet. There’s never been a better time to be part of our team.

Marks & Spencer aims to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make an immediate impact. We are committed to an active Inclusion, Diversity and Equal Opportunities Policy, which starts with our recruitment and selection process and we are happy to talk smart/flexible working. 

Retail: The sweeping innovations we’re rolling out at M&S will define a new era of retail. And we want you to help us introduce them to our customers. There’s never been a more exciting time to join M&S!

We’ve embarked on a business transformation and are looking for people who are thrilled by the challenge of introducing innovative, new experiences to the retail world – and surprising every single customer with reasons to shop in our stores and online - day in, day out. 

By embracing our digital tools to enhance the customer experience and remaining adaptable – both to the needs of our customers and our retail business – you’ll live and breathe our approach to sales and service and will ensure every time is just as special as the next.
Key Skills
Customer ServiceFood SafetyDigital LiteracyCommunicationTeamworkAdaptabilityTime ManagementProblem SolvingEfficiency
Categories
RetailCustomer Service & SupportFood & BeverageHospitality
Job Information
📋Core Responsibilities
You will provide five-star service in the M&S Café by managing food and drink orders while maintaining impeccable food safety standards. You will also act as a brand ambassador, using digital tools to ensure efficient service during busy periods.
📋Job Type
part time
📊Experience Level
0-2
💼Company Size
40547
📊Visa Sponsorship
No
💼Language
English
🏢Working Hours
18 hours
Apply Now →

You'll be redirected to
the company's application page