JOB DETAILS
Guest Relation Associate
CompanyAccorHotel
LocationUdaipur
Work ModeOn Site
PostedJuly 31, 2026
About The Company
We are Accor
We are more than 290,000 hospitality experts placing people at the heart of what we do, creating emotion for our guests, and nurturing passion for service and achievement beyond limits. Building on the strength of our teams and of our fully integrated ecosystem of leading brands, personalized services & expert solutions, we break new ground to reimagine hospitality and inspire new ways to experience the world.
We are dedicated to suit all desires and needs, and reinvent the guest experience every day with our 45 hotel brands across all segments- 5,600 properties around the world from luxury five-star palaces to smart economy hotels, exquisite residences to full-service resorts.
Because we take care of millions of guests and each of our hotels is a world in itself, where every action counts. We strive to make positive impact both locally and globally, to ensure hospitality benefits not only the few, but all.
About the Role
Company Description
Your Fairmont Journey Starts Here:
Are you a someone with a passion for excellence and a flair for exceptional hospitality? Fairmont Udaipur Palace invites you to embark on an unforgettable journey of luxury and join our pre-opening team.
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS
Job Description
- Welcome guests upon arrival and provide a warm, professional first impression.
- Assist guests with check-in and check-out procedures when required.
- Respond promptly to guest inquiries, requests, and concerns.
- Handle guest complaints efficiently and follow up to ensure resolution.
- Coordinate with housekeeping, food & beverage, maintenance, and other departments to fulfill guest requests.
- Maintain knowledge of hotel facilities, services, room categories, promotions, and local attractions.
- Assist VIP guests and ensure special requests are fulfilled.
- Monitor guest feedback and encourage positive guest experiences.
- Maintain accurate guest records and update guest preferences in the hotel management system.
- Ensure the lobby and guest areas are clean, organized, and welcoming.
- Promote hotel services, restaurants, spa, and other facilities to enhance the guest experience.
- Follow hotel policies, safety standards, and service procedures.
Qualifications
- Bachelor's degree or diploma in Hotel Management, Hospitality, or a related field.
- Previous experience in a hotel front office or guest relations role is preferred.
- Excellent communication and interpersonal skills.
- Strong problem-solving and conflict-resolution abilities.
- Professional appearance and positive attitude.
- Ability to work flexible shifts, including weekends and holidays.
- Proficiency in MS Office and hotel property management systems
Additional Information
Our commitment to Diversity & Inclusion:
We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent.
Key Skills
Guest RelationsFront Office OperationsCommunicationProblem-solvingConflict ResolutionHospitality ManagementMS OfficeProperty Management SystemsCustomer ServiceVIP ServicesInterpersonal SkillsTime Management
Categories
HospitalityCustomer Service & SupportAdministrative
Job Information
📋Core Responsibilities
The Guest Relation Associate is responsible for welcoming guests, managing check-in and check-out procedures, and ensuring a high standard of service. They also coordinate with various hotel departments to fulfill guest requests and resolve any concerns efficiently.
📋Job Type
full time
📊Experience Level
0-2
💼Company Size
100964
📊Visa Sponsorship
No
💼Language
English
🏢Working Hours
40 hours
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