JOB DETAILS

Outlet Manager

CompanyAccorHotel
LocationChennai
Work ModeOn Site
PostedJuly 31, 2026
About The Company
We are Accor We are more than 290,000 hospitality experts placing people at the heart of what we do, creating emotion for our guests, and nurturing passion for service and achievement beyond limits. Building on the strength of our teams and of our fully integrated ecosystem of leading brands, personalized services & expert solutions, we break new ground to reimagine hospitality and inspire new ways to experience the world. We are dedicated to suit all desires and needs, and reinvent the guest experience every day with our 45 hotel brands across all segments- 5,600 properties around the world from luxury five-star palaces to smart economy hotels, exquisite residences to full-service resorts. Because we take care of millions of guests and each of our hotels is a world in itself, where every action counts. We strive to make positive impact both locally and globally, to ensure hospitality benefits not only the few, but all.
About the Role

Company Description

Pullman Chennai Anna Salai offers 232 stylish rooms, a swimming pool, fitness center, spa, two signature dining venues, versatile banquet spaces, boardrooms, and social lounges-ideal for business and leisure travelers. The hotel is perfectly equipped to host a wide range of MICE events, featuring versatile modular venues that can accommodate up to 400 guests, from intimate meetings to grand celebrations.

Job Description

Business Performance

  • Plan for outlet budget and review forecast on revenue and expenditure on monthly basic
  • Analyze and submit month-end reports and identify deviation from business plan goals
  • Participate in management meetings to review progress towards achievement of business plan goals and develop the annual business plan related for the outlet
  • Plan, implement and measure profit enhancement programs by working with the kitchen &Marketing Department. Prepare & submit post-mortem promotion report to F&B Manager upon completion of promotion
  • Implement and maintain control measures to ensure that food &beverage costs, productivity, labour costs and operating supply costs for the outlet is in line with budget

Outlet Operation

  • Conduct departmental daily briefings to ensure that all pertinent information is well received by team members
  • Supervise team members to ensure that all tasks assigned/required in the outlet are carried out on time and according to instruction and departmental standards
  • Build a good relationship with guests or regular patrons.Try to remember individual patron’s names and their preferences to extend a personalized service
  • Handle guests’ complaints and comments tactfully and efficiently
  • Handle all administration work pertaining to cashier/bar operation requirement and company’s policies
  • Maintain department communication logbook and updated notice board
  • Check the supply of equipment/stock level and ensure that there is no shortage of items which have impact on the operation and guests
  • Check the outlet/back of the house cleanliness to ensure that it is in compliant with F&B sanitation and hygiene rules and regulations
  • Maintain complete knowledge of all food & beverage services, contents &preparation methods, outlets and hotel services/features
  • Ensure that health, safety and security procedures are in place in the outlet
  • Attend all briefings, meetings and trainings as assigned by management
  • Perform proper handover and communication to the next shift
  • Assist other food & beverage outlets with their operations during peak times or when required

Qualifications

  • Hotel Management graduate or equivalent
  • Additional certification(s) in Food & Beverage will be an advantage
  • Good reading, writing and oral proficiency in English language
  • Ability to speak other languages and basic understanding of local languages will be an advantage
  • Minimum 2 years of relevant experience in a similar capacity
  • Good working knowledge of MS Excel, Word, & PowerPoint
  • High degree of professionalism with sound human resources management and business acumen capabilities

Additional Information

  • WHAT IS IN IT FOR YOU:
  • Come As You Are
  • Work With Purpose
  • Grow, Learn and Enjoy
  • Explore Limitless Possibilities
  • Job-Category: Food & Beverage
  • Job Type: Permanent
  • Job Schedule: Full-Time
    • Key Skills
    BudgetingRevenue ForecastingStaff SupervisionCustomer Relationship ManagementFood & Beverage OperationsInventory ManagementSanitation And Hygiene ComplianceConflict ResolutionTeam LeadershipReportingMS ExcelMS WordMS PowerPointHuman Resources ManagementBusiness Acumen
    Categories
    HospitalityFood & BeverageManagement & LeadershipCustomer Service & SupportAdministrative
    Job Information
    📋Core Responsibilities
    The Outlet Manager is responsible for planning and managing the outlet's budget, revenue forecasts, and profit enhancement programs while ensuring operational efficiency. They also supervise team members, maintain high standards of service, and ensure compliance with health, safety, and hygiene regulations.
    📋Job Type
    full time
    📊Experience Level
    2-5
    💼Company Size
    100964
    📊Visa Sponsorship
    No
    💼Language
    English
    🏢Working Hours
    40 hours
    Apply Now →

    You'll be redirected to
    the company's application page