JOB DETAILS

Manager - Direct Banking Center.Injaz-RBG-DBC PL Fulfillment.Retail Banking Group

CompanyMashreq
LocationUnited Arab Emirates
Work ModeOn Site
PostedJuly 31, 2026
About The Company
Disclaimer: Mashreq will never ask for your bank related information via phone call, SMS or email. We will also never contact you from a mobile number to resolve your query. Welcome to the LinkedIn page of Mashreq. More than half a century old, we proudly think like a challenger, startup, and innovator in banking and finance, powered by a diverse and dynamic team who put customers first. Together, we pioneer key innovations and developments in banking and financial services. Our mandate? To help customers find their way to Rise Every Day, partnering with them through the highs and lows to help them reach their goals and unlock their unique vision of success. Join Mashreq and find your way to Rise Every Day.
About the Role
  • Lead and manage the WFM, MIS, Sales Coordinator, and Runner teams to ensure smooth business operations. 
  • Oversee workforce planning, productivity tracking, and management reporting. 
  • Manage dialer operations, campaign setup, lead allocation, and database utilization to maximize business performance. 
  • Drive and deliver business and operational projects for the CCPL team. 
  • Manage vendor relationships, monitor service delivery, and ensure adherence to agreed SLAs. 
  • Ensure accurate and timely MIS, analytics, and performance dashboards for management review. 
  • Implement process improvements to enhance efficiency, productivity, and customer experience. 
  • Ensure compliance with internal policies, regulatory requirements, and operational controls. 
  • Collaborate with Business, Operations, Technology, HR, Finance, and other stakeholders to support business objectives. 

Lead, coach, and develop team members while fostering a high-performance culture.

Key Skills
Workforce ManagementMISDialer OperationsCampaign ManagementLead AllocationDatabase ManagementVendor ManagementService Level AgreementsPerformance DashboardsProcess ImprovementComplianceOperational ControlsTeam LeadershipCoachingStakeholder ManagementData Analytics
Categories
Management & LeadershipFinance & AccountingCustomer Service & SupportRetailData & Analytics
Job Information
📋Core Responsibilities
The manager will lead and oversee workforce planning, dialer operations, and performance reporting to ensure smooth business operations. They are also responsible for managing vendor relationships, driving operational projects, and implementing process improvements to enhance productivity.
📋Job Type
full time
📊Experience Level
5-10
💼Company Size
8747
📊Visa Sponsorship
No
💼Language
English
🏢Working Hours
40 hours
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