JOB DETAILS

Senior Service Engineer

CompanyZEISS Group
LocationTainan
Work ModeOn Site
PostedAugust 1, 2026
About The Company
ZEISS is an internationally leading technology enterprise operating in the fields of optics and optoelectronics. In the previous fiscal year, the ZEISS Group generated annual revenue totaling almost 12 billion euros in its four segments Semiconductor Manufacturing Technology, Industrial Quality & Research, Medical Technology, and Consumer Markets (September 30, 2025). For its customers, ZEISS develops, produces, and distributes highly innovative solutions for industrial metrology and quality assurance, microscopy solutions for the life sciences and materials research, and medical technology solutions for diagnostics and treatment in ophthalmology and microsurgery. The name ZEISS is also synonymous with the world's leading lithography optics, which are used by the chip industry to manufacture semiconductor components. There is global demand for trendsetting ZEISS brand products such as eyeglass lenses, camera lenses, and binoculars. With a portfolio aligned with future growth areas like digitalization, healthcare, and Smart Production and a strong brand, ZEISS is shaping the future of technology and constantly advancing the world of optics and related fields with its solutions. The company's significant, sustainable investments in research and development lay the foundation for the success and continued expansion of ZEISS' technology and market leadership. ZEISS invests 15 percent of its revenue in research and development – this high level of expenditure has a long tradition at ZEISS and is also an investment in the future. With over 46,600 employees, ZEISS is active globally in around 50 countries with more than 60 sales and service locations, around 40 research and development facilities, and 30 production facilities worldwide. Learn more about ZEISS: www.zeiss.com/about Data privacy: www.zeiss.com/data-protection Imprint: www.zeiss.com/publisher This is ZEISS's official LinkedIn account. It follows the ZEISS Netiquette: www.zeiss.com/netiquette
About the Role

【Main Task】
• Work and perform in compliance with company’s regulation and request.
• Perform Technical Field Service activities
　-　Installation and commissioning of equipment
　-　Troubleshooting, repair, and maintenance
　-　Escalation support
　-　User Training / Customer Training
　-　Providing sales support
　-　All necessary reporting per company policy
• Demonstrate service skills and knowledge with high customer orientation
• Report to Service Manager / Factory on any product issues experienced such as standards of production, quality and safety of the product range
• Provides documents for activities performed utilizing the required format, such as service report, technical report, and etc.
• Develop and maintain relationship with customers to achieve the highest possible levels of customer satisfaction.
• Respond to satisfaction surveys, working to resolve customer care issues.
• Provide timely response to all requests from both internal and external customers.
• Perform necessary administrative paperwork in complete and accurate manner.
• Solutions oriented with ability to work independently in a high pressure, fast paced and innovative environment.
• Provide timely feedback of product quality issues, as well as marketing information to the company.
• Maintain company-issued test equipment and support tools.
• Perform other related duties and responsibilities as assigned

【Education】
• College or above degree in industry technology relevant. Major in mechanical and electrical is preferred.
• TOEIC Listening & Reading score > 550

【Experience】
• 3 years of relevant working experience, including but not limited to installing, troubleshooting industrial electronics, machines or computer systems
• Semi-conductor equipment work experience is preferred.
• Previous mask repair machine installation and troubleshooting experience is a plus.
• Familiar with E-beam system is a plus
• Excellent communication and customer service aptitude is required.

【Other skills】
• Microsoft operating system knowledge is required
• Being self-motivated in learning, able to think independently, and a good team player.
• Good written and spoken English
• Willingness to travel domestic and internationally.
• Liaison work involving spare parts ordering, shipment, installation and after sales service which interact be-tween sales, logistics, customers and application specialists etc.

Your ZEISS Recruiting Team

Key Skills
Technical Field ServiceInstallationCommissioningTroubleshootingRepairMaintenanceCustomer TrainingSales SupportIndustrial ElectronicsComputer SystemsSemi-conductor EquipmentMask Repair MachineE-beam SystemMicrosoft Operating SystemCommunicationCustomer Service
Categories
EngineeringManufacturingCustomer Service & SupportTechnologyLogistics
Job Information
📋Core Responsibilities
Perform technical field service activities including installation, commissioning, troubleshooting, and maintenance of equipment. Develop and maintain strong customer relationships while providing timely reporting and administrative support.
📋Job Type
full time
📊Experience Level
2-5
💼Company Size
26184
📊Visa Sponsorship
No
💼Language
English
🏢Working Hours
40 hours
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