Assistant Outlet Manager - Food & Beverage

JOB DESCRIPTION
Whitefish Mountain Resort (Winter Sports, Inc.)

Title: Assistant Outlet Manager
Department: Ed & Mully's, Summit House, Base Lodge Café, or Catering
Status: Full-Time or Part-Time Seasonal (FTS or PTS) or Super Seasonal Non-Benefitted (SSNB) or Super Seasonal Benefitted (SSB); Salary or Hourly
FLSA: Exempt or Non-Exempt
Updated: July 16, 2023

Job Summary:
 Responsible for the overall management of the day-to-day operation of a food and beverage outlet. May work at Ed & Mully's located in the Whitefish Mountain Resort Village, the Summit House located on the summit of Big Mountain, and the Base Lodge located at the bottom of Chair 6.

Job Relationships:
• Reports to: Outlet Manager, Food & Beverage Director
• Employees Supervised: Outlet restaurant, bar, and janitorial staff

Job Specifications:
 • High school graduate or GED equivalent.
 • College degree in hospitality or related field, preferred.
 • Minimum 3 years of food & beverage general experience.
 • Minimum 1-year supervisory experience in the food & beverage industry.
 • Excellent decision-making skills.
 • Strong leadership skills and the ability to delegate responsibilities.
 • Excellent people skills.
 • Ability to resolve conflict in a positive manner.
 • Ability to show self-initiative.
 • Ability to work within a team atmosphere.
 • Must enjoy working with the general public and be able to maintain a positive attitude under pressure situations.
 • Must be able to demonstrate a working knowledge of Montana State Liquor Laws.
 • Must possess and maintain current Montana TIPS certification.
 • Must be able to work some late nights and long hours when necessary.

Specific Duties:
 • Ensure the best overall quality of the food and beverage service.
 • Responsible for training and supervising the food outlet team.
 • Maintain positive communication with team and management through general team meetings and pre-shift.
 • Maintain a satisfactory training program for restaurant and bar staff.
 • Monitor training programs and ensure training is done consistently for all team members.
 • Utilize the performance appraisal process to develop and promote employee performance.
 • Responsible for maintaining consistent and fair discipline procedures, both verbal and written.
 • Utilize LMS and flex hours according to business volume.
 • Responsible for the overall quality of guest services and products.
 • Monitor food coming out of the kitchen for appearance and quality.
 • Maintain proper sanitation and overall cleanliness of restaurant and bar areas at all times.
 • Responsible for proper maintenance of the facility and equipment, inside and outside.
 • Be knowledgeable of and able to implement security and safety protocols.
 • Ensure that the outlet is in compliance with all local, state, and federal laws and regulations (including but not limited to local liquor laws, employment laws, OSHA rulings, and health code standards).
 • Maintain music and lighting levels established by the Food & Beverage Director.
 • Maintain and be accountable for proper cash handling procedures and general accounting within the outlet (including but not limited to logging daily cash counts of the outlet "bank" and "change bank," investigating and accounting for excessive overages and shortages, maintaining proper daily reports of revenue and expenditures, and closeout of RTP).
 • Adhere to budgetary guidelines; all expenditures approved by the Food & Beverage Director.
 • Proper usage and maintenance of payroll, inventory, P.O.S., and informational systems.
 • Maintain proper inventory costing procedures.
 • Maintain proper ordering and receiving procedures.
 • Establish and maintain appropriate and effective working relationships with internal and external guests at all levels of the organization.
 • Emphasize safety in all activities.
 • Be knowledgeable of WSI properties and products and share that information with guests.
 • Be familiar with and adhere to WSI and Food & Beverage Outlet directives and guidelines. These directives and guidelines must be effectively communicated to employees and guests.
 • Willing to wear a two-way radio at all times during the shift and answer calls.

Work Environment:
 • Moderate physical activity required by handling objects up to 10 pounds frequently and 50 pounds occasionally.
 • Ability to be on one's feet for extended time periods, up to 10 hours daily.
 • Requires moderate physical activity to include constant bending, stooping, lifting, climbing stairs, and stretching on a frequent basis.
 • Flexibility in schedule changes on short notice is required.
 • Working at the Summit House will require traveling on the chairlift.
 • Ability to travel to work (Summit House) under varying weather conditions, often extreme in nature. Employees are not required to ski in the performance of their duties.
 • Job may require working weekends, holidays, and overtime during peak demand times.
 • Non-smoking environment.

Safety & Wellness:
 All team members must be on constant alert for any unsafe conditions and work behaviors. This will involve, but not be limited to, periodic inspections of work and public areas. Follow up notification will be done to correct the condition or practice at the earliest possible opportunity.

This job description is to be considered a general outline of the duties and responsibilities of this position and is subject to changes and revisions by Winter Sports, Inc. management at any time. Responsibilities are listed as guidelines only and the job is not necessarily limited to these specifications.