Recruitment Account Manager

Adecco is seeking a driven and people-focused Recruitment Consultant / Account Manager to join our team. In this role, you will manage a portfolio of clients while delivering end-to-end recruitment solutions and exceptional service to both clients and candidates.
This is a dynamic, relationship-focused position where you will play a key role in driving growth, maintaining strong partnerships, and ensuring high-quality service delivery across your accounts.

About Us
Adecco is a global leader in workforce solutions, connecting businesses with the talent they need to succeed. With a strong presence across Australia and worldwide, Adecco specialises in recruitment, staffing, and HR solutions across a range of industries.
We are passionate about people—supporting our clients, candidates, and employees to achieve their full potential. At Adecco, we foster a collaborative and inclusive culture where innovation, teamwork, and continuous improvement are at the heart of everything we do.

Key Responsibilities
Client Relationship Management
•    Act as the primary point of contact for your client portfolio
•    Build and maintain strong, long-term relationships to drive satisfaction and retention
•    Conduct regular meetings and business reviews, providing insights and service updates
•    Identify opportunities to grow existing accounts through tailored workforce solutions

Recruitment & Talent Acquisition
•    Manage the end-to-end recruitment process, from sourcing to placement
•    Screen and interview candidates aligned to client requirements
•    Maintain a strong candidate pipeline to meet current and future demands

Candidate Care
•    Provide a high level of support and engagement throughout the candidate lifecycle
•    Drive retention through consistent communication and recognition initiatives

Service Delivery & Coordination
•    Work collaboratively with internal teams, including Payroll and the National Account Manager
•    Ensure seamless service delivery and effective communication between stakeholders

Issue Resolution
•    Respond to client and candidate queries in a timely manner
•    Proactively identify risks and implement solutions to maintain service quality

Revenue Growth & Business Development
•    Identify opportunities to upsell and cross-sell services
•    Achieve revenue, growth, and retention targets
•    Target key organisations to support market expansion and new business
•    Contribute to marketing initiatives and client engagement strategies

Reporting & Continuous Improvement
•    Prepare reports and updates for the National Account Manager
•    Provide insights and feedback to support continuous improvement of processes and service delivery

About You
•    Previous experience in recruitment, account management, or a client-facing role
•    Previous experience in Blue Collar recruitment 
•    Strong relationship-building and communication skills
•    Ability to manage multiple priorities in a fast-paced environment
•    Results-driven with a focus on service excellence and growth
•    Proactive, solutions-focused, and a strong team player

Why Join Us?
•    Opportunity to work with a global industry leader
•    Supportive team environment and strong internal collaboration
•    Career development and growth opportunities
•    A role where you can make a real impact with clients and candidates

If you're ready to take the next step in your recruitment career, apply now and be part of a team that’s shaping the future of work.