JOB DETAILS

E-Commerce Head of Operations - RTG

Companyrobusta
LocationCairo
Work ModeOn Site
PostedAugust 2, 2026
About The Company
Robusta Technology Group (RTG) | Empowering the tech landscape with innovative digital solutions, expertise, and collaboration. RTG is a modern tech partner dedicated to driving growth and impact. By combining expertise-based consulting with the operational excellence of a tech powerhouse, RTG offers an all-in-one, one-stop-shop solution. The foundation of RTG rests on the concept of a trusted partner who assists businesses of various scales in feeling more confident about achieving their goals, addressing challenges, and aspiring to a brighter future. RTG provides the assurance of 'business continuity, 'ensuring that partners can thrive and make a meaningful impact. #TechForGrowth #DigitalTransformation
About the Role
About the Role

We are seeking an experienced E-Commerce Head of Operations to lead the end-to-end operational and business performance of our growing portfolio of e-commerce partners. This role owns the execution of business plans, operational excellence, profitability, and sustainable growth across multiple partner accounts.

The ideal candidate is a strategic leader with strong commercial acumen, operational expertise, and a proven ability to scale e-commerce businesses. You will lead cross-functional teams, optimize processes, and ensure alignment across Commercial, Customer Experience, Technology, Marketing, and Operations to deliver exceptional business outcomes.

Key Responsibilities
  • Own the end-to-end operational and business performance of multiple e-commerce partner accounts.
  • Lead the execution of annual business plans and growth strategies across all managed accounts.
  • Drive GMV growth, profitability, and operational excellence while ensuring targets are achieved.
  • Lead and develop a high-performing e-commerce organization, managing direct reports and cross-functional teams.
  • Oversee business performance across commercial operations, customer experience, marketplaces, fulfillment, customer service, and technology.
  • Review and align commercial calendars with Commercial Managers and E-Commerce Managers to maximize campaign effectiveness.
  • Partner with Customer Experience and Technology teams to prioritize platform enhancements and digital initiatives that support business objectives.
  • Drive operational efficiencies to improve cost per order, delivery performance, and customer satisfaction.
  • Monitor key business metrics and prepare monthly and quarterly executive reports with performance insights and mitigation plans.
  • Identify opportunities for operational improvements, automation, and scalable processes.
  • Support the evaluation of new business opportunities and expansion initiatives.
  • Bachelor's degree in Business Administration, Commerce, Engineering, Marketing, or a related field.
  • 12+ years of experience in business operations, retail, commercial management, or operations leadership.
  • 3–4+ years of dedicated experience leading e-commerce operations.
  • Proven experience owning business performance, operational execution, and P&L.
  • Strong understanding of e-commerce operations, marketplaces, customer experience, fulfillment, and commercial planning.
  • Experience leading large cross-functional teams and managing managers.
  • Strong financial and analytical skills with experience managing KPIs and business performance.
  • Excellent leadership, stakeholder management, and communication skills.
  • Experience driving digital transformation, operational optimization, and business growth.
  • Fluent in Arabic and English.
Preferred Qualifications
  • Entrepreneurial or startup experience.
  • Experience within Fashion, Beauty, Grocery, or Retail industries.
  • Experience working with marketplaces such as Amazon, Noon, Jumia, or similar platforms.
  • Experience leading large operational organizations.
  • Strong understanding of customer acquisition, retention, and digital commerce strategies.
Key Skills
E-commerce OperationsP&L ManagementStrategic PlanningMarketplace ManagementCross-functional LeadershipBusiness Performance AnalysisDigital TransformationOperational ExcellenceCustomer ExperienceFulfillmentCommercial PlanningStakeholder ManagementKPI ManagementProcess OptimizationGrowth StrategyRetail Management
Categories
Management & LeadershipRetailLogisticsMarketingCustomer Service & Support
Job Information
📋Core Responsibilities
The Head of Operations will lead the end-to-end business performance and operational execution for a portfolio of e-commerce partners. This role involves driving GMV growth, managing cross-functional teams, and optimizing processes across commercial, technology, and customer experience departments.
📋Job Type
full time
📊Experience Level
10+
💼Company Size
76
📊Visa Sponsorship
No
💼Language
English
🏢Working Hours
40 hours
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