Head of Cabin Crew Experience & Culture

We are seeking an experienced and people-focused Head of Cabin Crew Experience & Culture to join our Cabin Services team in Doha, Qatar. In this role, you will lead the development and execution of employee engagement, culture, recognition, wellbeing, and communication strategies for one of the world's largest and most diverse cabin crew populations. As the custodian of Cabin Services culture, you will work closely with HR and operational leaders to create an engaging, inclusive, and high-performing environment that strengthens employee experience, enhances workforce engagement, and reinforces Qatar Airways' commitment to excellence

Key Accountabilities

Strategy

• Develop and implement the Cabin Services Employee Engagement & Culture Strategy aligned with the division's vision and Qatar Airways values.
• Build sustainable engagement frameworks that enhance employee motivation, commitment, organisational pride, and overall employee experience
• Monitor engagement trends and workforce insights, establishing measurable objectives and targeted improvement initiatives.

Culture & Employee Experience

• Champion a high-performance, inclusive culture focused on safety, customer excellence, professionalism, accountability, and collaboration
• Lead employee experience initiatives across the entire cabin crew lifecycle, from onboarding and integration through to wellbeing, recognition, development, and retention.
• Partner with HR and operational stakeholders to identify engagement opportunities, address employee pain points, and drive continuous improvement.

Communications, Recognition & Crew Voice

• Develop and deliver communication strategies that strengthen leadership visibility, transparency, and two-way engagement with cabin crew.
• Lead recognition, awards, wellbeing, and community-building programmes that celebrate achievements and foster a strong sense of belonging.
• Establish employee listening channels, analyse feedback, and implement meaningful action plans that enhance culture, engagement, and employee satisfaction.

Be part of an extraordinary story

Your skills. Your imagination. Your ambition. Here, there are no boundaries to your potential and the impact you can make. You’ll find infinite opportunities to grow and work on the biggest, most rewarding challenges that will build your skills and experience. You have the chance to be a part of our future, and build the life you want while being part of an international community. Our best is here and still to come. To us, impossible is only a challenge.

• Bachelor's Degree or equivalent with a minimum of 12 years of relevant experience.
• Proven experience in employee engagement, culture, employee experience, organisational development, communications, or a related field.
• Demonstrated leadership experience in driving large-scale workforce engagement and culture transformation initiatives.
• Strong administrative and business management capabilities, including experience working with digital tools, reporting platforms, and employee engagement technologies.
• Strong stakeholder management, communication, and influencing skills.
• Excellent analytical and problem-solving capabilities with a data-driven approach to decision-making.
• Proven ability to lead, coach, and develop high-performing teams.
• Strong project management and organisational skills with the ability to manage multiple priorities in a fast-paced environment.
• Passion for creating exceptional employee experiences and fostering an inclusive, high-performing culture

About Qatar Airways Group

Our story started with four aircraft. Today, we deliver excellence across 12 different businesses coming together as one. We’ve grown fast, broken records and set trends that others follow. We don’t slow down by the fear of failure. Instead, we dare to achieve what’s never been done before.

So, whether you’re creating a unique experience for our customers or innovating behind the scenes, every person contributes to our proud story. A story of spectacular growth and determination. Now is the time to bring your best ideas and passion to a place where your ambition will know no boundaries, and be part of a truly global community.