JOB DETAILS

Branch Manager (Mbarara Branch)

CompanyEcobank
LocationKampala
Work ModeOn Site
PostedAugust 2, 2026
About The Company
Ecobank Transnational Incorporated (‘ETI’) is the parent company of the Ecobank Group, the leading independent pan-African banking group. The Ecobank Group employs over 14,000 people and serves about 20 million customers in the consumer, commercial and corporate banking sectors across 35 African countries. The Group has a banking license in France and representative offices in Addis Ababa, Ethiopia; Johannesburg, South Africa; Beijing, China; London, the UK and Dubai, the United Arab Emirates. The Group offers a full suite of banking products, services and solutions including bank and deposit accounts, loans, cash management, advisory, trade, securities, wealth and asset management. ETI is listed on the Nigerian Stock Exchanges in Lagos, the Ghana Stock Exchange in Accra, and the Bourse Régionale des Valeurs Mobilières in Abidjan.
About the Role

KEY RESPONSIBILITIES

Business and Financial performance 

  • Own and deliver branch business targets across deposits, lending, fee income, cards, insurance and digital product activation.
  • Develop and execute local sales plans based on catchment opportunities and customer needs.
  • Drive customer acquisition and deepen existing relationships through structured sales routines.
  • Monitor branch profitability, productivity, cost discipline and portfolio quality.
  • Partner with segment and product teams to execute campaigns and increase product penetration.

 

Customer Excellence 

  • Ensure consistent, professional and timely service delivery across all branch touchpoints.
  • Act as escalation point for customer complaints and complex service issues.
  • Build strong relationships with key customers, SMEs, institutions and local community stakeholders.
  • Promote customer education, digital adoption and financial literacy.
  • Use customer feedback to improve branch service standards and experience.

 

Leadership and people management 

Lead, coach and develop branch staff to achieve sales, service and operational targets

  • Create a high-performance culture anchored on accountability, teamwork and ethical conduct.
  • Conduct daily huddles, pipeline reviews, service reviews and performance check-ins.
  • Identify staff capability gaps and coordinate training or coaching interventions.
  • Support succession planning and development of future branch leaders.

 

Process, control and operational performance 

  • Ensure full compliance with cash handling, KYC, AML/CFT, account opening, credit and branch operations policies.
  • Maintain strong control standards and ensure timely closure of audit, control and compliance issues.
  • Oversee branch security, cash management, vault controls and operational resilience.
  • Drive transaction migration from teller counters to digital, ATM, agency and self-service channels.
  • Ensure accurate record keeping, reporting and adherence to service level standards.

 

Strategic initiatives 

  • Support country distribution strategy including branch transformation, catchment optimization and digital migration.
  • Execute product launches, sales campaigns and strategic customer engagement initiatives.
  • Identify local partnership opportunities to grow customer base and transaction volumes.
  • Provide market intelligence on competitors, customer behavior and catchment dynamics.
  • Champion innovation in branch productivity and customer engagement.

 

Experience & Qualification

  • Bachelor’s degree in Business, Finance, Economics, Banking or related field.
  • Minimum of 5–8 years’ banking experience, including branch sales/service or operations leadership.
  • Strong knowledge of retail, SME and commercial banking products.
  • Experience managing teams and branch operations is required.
  • Good understanding of credit, compliance, cash management and operational controls.
Key Skills
Business developmentFinancial performance managementCustomer relationship managementTeam leadershipStaff coachingBranch operationsComplianceRisk managementSales planningDigital adoptionCredit analysisCash managementOperational resilienceStrategic planningMarket intelligence
Categories
Management & LeadershipFinance & AccountingSalesCustomer Service & SupportRetail
Job Information
📋Core Responsibilities
The Branch Manager is responsible for driving branch business targets, including deposits, lending, and digital product activation while ensuring operational excellence. They lead and develop branch staff to maintain high performance, compliance, and superior customer service standards.
📋Job Type
full time
📊Experience Level
5-10
💼Company Size
2761
📊Visa Sponsorship
No
💼Language
English
🏢Working Hours
40 hours
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