JOB DETAILS

Customer Service Officer

CompanyAlphabe Insight Inc
LocationTampa
Work ModeOn Site
PostedAugust 2, 2026
About The Company
Welcome to Signal Tru Brand – where passion meets purpose, and creativity reigns supreme! We’re not your average PR and branding agency. We’re a dynamic team of storytellers, trendsetters, and problem solvers on a mission to revolutionize the way brands connect with their audience. Our Story Signal Tru Brand was born out of a shared vision – a vision to disrupt the status quo and redefine the art of storytelling in the ever-evolving world of PR and branding. Founded by a group of industry veterans with a penchant for innovation and a knack for thinking outside the box, we set out to create a company that not only delivers results but also sparks joy, ignites curiosity, and inspires change. Our Philosophy At Signal Tru Brand, we believe that behind every great brand is a great story waiting to be told. We’re firm believers in the power of authenticity, creativity, and strategic thinking to captivate hearts, minds, and imaginations. Whether it’s crafting compelling narratives, building meaningful relationships, or navigating the ever-changing media landscape, we’re committed to helping brands find their voice and stand out in a crowded marketplace.
About the Role

Company Description

At Entertainment Travel Associates, we create memorable experiences by connecting people with exciting travel and entertainment opportunities. Our team is passionate about building meaningful relationships, delivering exceptional service, and representing our brand with professionalism and enthusiasm. We are seeking a motivated Public Relations Assistant who is ready to contribute to our growing organization while developing valuable communication and relationship-building skills.

Job Description

We are seeking a professional and customer-focused Customer Service Officer to join our Tampa team. In this role, you will serve as the primary point of contact for clients, providing accurate information, resolving inquiries, and ensuring every customer receives a positive and seamless experience.

Responsibilities

  • Provide outstanding customer support through professional and courteous communication.
  • Respond to customer inquiries regarding services, bookings, and general information.
  • Assist clients in resolving concerns promptly and effectively.
  • Maintain accurate customer records and documentation.
  • Coordinate with internal departments to ensure timely service delivery.
  • Process customer requests while maintaining attention to detail.
  • Build positive relationships that promote customer satisfaction and loyalty.
  • Ensure all interactions meet company quality and service standards.

Qualifications

  • Excellent verbal and written communication skills.
  • Strong interpersonal and problem-solving abilities.
  • Professional attitude with a customer-first mindset.
  • Ability to multitask and stay organized in a dynamic environment.
  • Basic computer proficiency and ability to learn new systems quickly.
  • Strong attention to detail and accuracy.
  • Ability to work both independently and collaboratively.
  • Positive attitude with a willingness to grow and learn.

Additional Information

  • Competitive Salary: $38,000 – $42,000 annually.
  • Comprehensive training and ongoing professional development.
  • Career advancement and growth opportunities.
  • Supportive, collaborative, and inclusive work environment.
  • Opportunity to develop valuable customer service and communication skills.
  • Stable full-time position with long-term career potential.
  • Recognition for performance and contributions.
  • Work with a respected company dedicated to delivering exceptional travel experiences.
Key Skills
Customer serviceCommunicationProblem-solvingInterpersonal skillsMultitaskingAttention to detailComputer proficiencyRelationship buildingDocumentationProfessionalism
Categories
Customer Service & SupportAdministrativeHospitality
Benefits
Comprehensive trainingProfessional developmentCareer advancement opportunitiesSupportive work environmentPerformance recognition
Job Information
📋Core Responsibilities
The Customer Service Officer will serve as the primary point of contact for clients, providing accurate information and resolving inquiries. They are responsible for maintaining customer records, coordinating with internal departments, and ensuring a positive service experience.
📋Job Type
full time
💰Salary Range
$38,000 - $42,000
📊Experience Level
0-2
💼Company Size
2
📊Visa Sponsorship
No
💼Language
English
🏢Working Hours
40 hours
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