Customer Services Team Lead

Nau mai, haere mai ki a Fulton Hogan | Join us at Fulton Hogan

We’re looking for a Customer Services Team Leader to join our team in Auckland. You’ll lead the customer services function, keep coordination and administration running smoothly, and work closely with operations and customers to resolve issues and lift service performance, helping us deliver reliable service and keep the business moving.

Mō te tūranga | About the role

This is a technical leadership role where you’ll keep a busy customer services function running sharp. You’ll lead day-to-day workflow, support your team through peak periods, and make sure customer communication, coordination, and administration are delivered to a high standard. It’s a role for someone who can think clearly, make sound calls, and bring structure to a fast-moving environment. Good Work here means high standards, low ego, and a team that backs each other to get it done.
 

Ngā kawenga matua | Key responsibilities

• Lead the coordination and administration teams to keep work flowing, priorities clear, and service delivery on track.

• Manage workflow in real time by reallocating tasks, spotting pressure points early, and stepping in during peak periods.

• Work directly with operations and customers to resolve service issues quickly and improve communication across the business.

• Hold the line on safety, quality, environmental standards, and professional conduct in a busy operational environment.

• Build a team culture that is accountable, professional, and switched on when it counts.

Kei te kimi mātou i tētahi e whai ana i ēnei pūkenga | We’re looking for someone with

• Experience in transport, logistics, administration, coordination, or frontline leadership.

• Strong team leadership, workflow management, and prioritisation skills.

• Clear verbal and written communication, with the confidence to work across different personalities and functions.

• Sound problem-solving skills, good judgement, and the ability to stay composed when things get busy.

• A practical, safety-first mindset with a strong sense of ownership, follow-through, and accountability.

He pai te mahi, he pai ngā painga | Good work, good benefits

At Fulton Hogan, we genuinely care about the wellbeing of our people and giving them the tools and opportunities they need to succeed and grow with us. You’ll have access to:

• Medical insurance and Life insurance after the eligibility period.

• KiwiSaver employer contributions after service milestones, up to 7%.

• Parental leave top‑up payment with additional return‑to‑work support.

• Ongoing training and development, with clear career growth and progression opportunities.

• Great discounts at a wide range of retailers.

Ko wai mātou | About us

At Fulton Hogan, Good Work is about more than what we deliver. It’s how we show up, how we treat each other, and how we keep moving forward together. We’re flat, friendly, and low ego. Titles matter less than ideas, and the best ideas win. We take the work seriously, not ourselves.

Our transport team helps keep work moving by backing operations with sharp coordination, clear communication, and solid administration. They’re the people keeping priorities straight, responding quickly when plans change, solving issues early, and making sure customers and internal teams get a reliable, professional service. It’s fast-moving work with plenty of moving parts, so safety, follow-through, and staying calm under pressure really matter.

Me pēhea te tono | How to apply

If you’re ready to lead from the front, bring structure to a fast-moving environment, and do good work with good people, apply now and start your journey with our Fulton Hogan whānau.

All successful candidates must undergo and pass a pre‑employment medical and drug screen prior to employment.