Project Manager (Market Research Operations)

Ticketek Entertainment Group (TEG) is a Live Experience Group that helps people discover, access and experience the unforgettable. We believe Life is better live®.

With over 50 years in live entertainment, we sell more than 30 million tickets annually, connect with 30 million fans across Australia and New Zealand, and bring 18,000+ events to life each year. Headquartered in Sydney, we operate globally across eight pillars: Ticketing, Live Touring, Sport, Immersive Experiences, Customer & Data Solutions, Venues, VIP Experiences and Partnerships. Through our integrated operating model, we bring the best live content, ticketing and technology to our partners and create unforgettable memories that last a lifetime

Our values guide everything we do: we partner with purpose, empower boldness within clear boundaries, and celebrate human connection – always putting the fan first.

The Role

Working within the Operations team at Ovation Research – TEG's online research and insights business, you will lead end-to-end execution of full-service market research projects for our clients. You'll act as a trusted advisor to clients, setting up and implementing strategies to deliver projects on time, on budget, and within scope, while collaborating closely with account management, technical, and data teams.

Outcomes to deliver:

In this role, you will:

• End-to-end project delivery: Lead full-cycle execution of online market research projects, building detailed delivery plans, sample plans, and contingency strategies that keep projects on time, on budget, and within scope
• Client consultation & stakeholder management: Act as an operational lead and trusted advisor, guiding clients on survey deployment, member engagement, and data quality, and communicating progress proactively across the project lifecycle
• Data oversight & quality assurance: Conduct rigorous quality checks on data outputs and survey setups, using tools such as SPSS, Q, and Excel to verify sample integrity and ensure compliance with TEG privacy standards and industry regulations
• Vendor & team collaboration: Coordinate third-party sample vendors and technology suppliers, working as an active team player with account management, technical, and data teams to achieve collective delivery goals

Capabilities to bring

You'll be a strong fit for this role if you bring:

• Research Operations Experience: 2+ years' hands-on project management or fieldwork experience within online market research or insights agencies, with a strong understanding of panel methodology and fieldwork processes.
• Vendor & Stakeholder Management: Proven experience managing third-party suppliers and sub-contracted partners, and communicating clearly with clients and internal stakeholders.
• Communication & Team-First Mindset : Outstanding communication skills, a detail-oriented approach to quality assurance, and a genuine willingness to support colleagues to achieve delivery goals.
• Flexibility & Problem-Solving: Strong self-time management skills, the flexibility to support occasional after-hours or weekend fieldwork deadlines, and the ability to troubleshoot technical or logic issues under pressure.

We’re Australasia’s home of live entertainment – from stadium tours to your local comedy show – and we look after the people who make it happen.

• Front row perks: Front row and backstage access to live moments – free and discounted tickets to shows, sport and festivals across our network, plus presales and staff allocations for major on-sales
• A global stage: Headquartered in Sydney with offices across seven countries and four continents, working alongside some of the biggest names in Australian and international live entertainment
• HMO offerings provided- individual
• Flexibility: Hybrid and flexible working, with flexible hours where your role allows
• Parental leave for everyone: Paid leave for primary caregivers regardless of gender, with real support returning to work
• Leave, your way: Annual leave plus extras like birthday leave and purchase leave
• Your backstage crew: Confidential support via our Employee Assistance Program (EAP), including career coaching for you and your family, plus free flu vaccinations
• Giving back: One paid volunteer day a year to support our community
• Your next act: Structured development programs like Ticketek Academy, secondments to major events, and career paths tailored to your interests and skills
• Recognition that means something: ALL STAR Awards and service milestones, celebrating the people and teams who bring our values to life every day

TEG is an equal opportunity employer committed to embracing a diverse and inclusive work environment.

If this sounds like the opportunity for you, we welcome you to apply. We believe in creating a place where our people can do their best work!

Learn more about TEG here – www.TEG.com.au

Only direct applications will be considered. No recruiters please