JOB DETAILS

Business Systems Associate

CompanyCallTek
LocationCity of Cebu
Work ModeOn Site
PostedAugust 3, 2026
About The Company
For more than two decades, CallTek has been a global leader in delivering secure, compliant, and reliable white-label technical support services. As a Managed Service Provider (MSP), we offer 24/7 engineering, software development, field service, and customer support to technology operators and service providers worldwide. Our team of over 10,000 skilled professionals manages more than 20,000 buildings and one million enterprise network appliances globally. We are dedicated to security and privacy, adhering to the highest industry standards, including PCI-DSS, ISO 27001, SOC 2, and GDPR. This commitment ensures that our partners' data is protected, and their operations are compliant with global regulations. CallTek combine our expertise as an MSP with innovative technology. We’ve developed proprietary platforms such as Odyssey CX , powered by artificial intelligence (AI) and natural language processing (NLP), to provide advanced solutions that integrate seamlessly with your existing systems to provide you deep customer insights. Our dedication to excellence extends to our 24/7 Live Customer Support and Field Service teams, who are available across 35,000 zip codes, including certified low-voltage Ekahau technicians ready to resolve break-fix jobs and perform Wireless Site Surveys. Headquartered in Irvine, CA, CallTek has a global footprint with offices in nine countries, including the Dominican Republic, Colombia, Egypt, Guatemala, Honduras, India, Mexico, the Philippines, and the United States. Recognized for our unwavering commitment to security, privacy, and innovation, CallTek was named one of the Best Employers by The Philippine Daily Inquirer in 2023 and 2004. For more information on how CallTek can securely support your business with cutting-edge solutions, visit calltekinc.com.
About the Role

The Business Systems Associate will help the Company maintain and update its NetSuite system. The main focus for this role will be preparing reports and providing analysis to support decision making and, updating and maintaining the integrity of the data in NetSuite, ensuring the data accuracy and consistency. The ideal candidate should be detail-oriented, organized, and able to communicate effectively in English with different stakeholders.

Essential Job Functions

  • Add new parts to the NetSuite inventory module following the established procedures and standards.
  • Analyze information, identify variances when updates occur or other issues, and provide potential solutions.
  • Analyze new item information, including manufacturer updates, and import item information into NetSuite.
  • Ensure data needs are met, monitor data quality and organize reports.
  • Update and maintain manufacturer price lists and price levels for customers.
  • Collaborate with stakeholders to understand business needs and document them.
  • Design and implement systems to solve problems and improve efficiency, often with limited precedent.
  • Plan, execute, and document testing phases, and provide support for users.
  • Import/update manufacturer price lists into NetSuite.
  • Utilize and maintain import templates.
  • Use CRM system and edit documents provided to get needed information into CRM.
  • Create quotes in CRM with accuracy based on the Special Pricing Agreements (ensure that what is on the quote matches the Special Pricing Agreement provided).
  • Ensure quotes are in the correct order for processing.
  • Detail focused and possessed strong organizational, problem-solving skills.
  • Ability to recognize when things are not correct and contact the correct person.
  • Send quotes as they are prepared to the correct sales team member.
  • Other Ad hoc reporting/imports as needed
  • Must be computer literate, able to operate Microsoft Office specifically Excel and Word. Prefer experience with ERP software, NetSuite.
  • Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages.
  • Ability to apply concepts of basic algebra. Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical. Proficiency in data analysis and calculations.
  • Ability to adapt to challenging situations as well as have the ability to balance, execute and prioritize both routine and analytical tasks.
  • Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to assess situations and make informed decisions.
Key Skills
NetSuiteData AnalysisReportingInventory ManagementCRMPrice List ManagementMicrosoft ExcelMicrosoft WordProblem SolvingData IntegrityStakeholder CommunicationAlgebraDocumentationSystem TestingAttention To DetailOrganizational Skills
Categories
TechnologyAdministrativeData & AnalyticsFinance & AccountingSales
Job Information
📋Core Responsibilities
The Business Systems Associate is responsible for maintaining and updating the NetSuite system, including data integrity, inventory management, and price list updates. They will also analyze business needs, generate reports, and provide support to stakeholders to improve operational efficiency.
📋Job Type
full time
📊Experience Level
2-5
💼Company Size
556
📊Visa Sponsorship
No
💼Language
English
🏢Working Hours
40 hours
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