JOB DETAILS

M356 CRM Business Analyst

CompanyBosch Group
LocationBengaluru
Work ModeOn Site
PostedAugust 3, 2026
About The Company
The Bosch Group is a leading global supplier of technology and services. It employs roughly 413,000 associates worldwide (as of December 31, 2025). The company generated sales of 91 billion euros in 2025. Its operations are divided into four business sectors: Mobility, Industrial Technology, Consumer Goods, and Energy and Building Technology. With its business activities, the company aims to use technology to help shape universal trends such as automation, electrification, digitalization, connectivity, and an orientation to sustainability. In this context, Bosch’s broad diversification across regions and industries strengthens its innovativeness and robustness. Bosch uses its proven expertise in sensor technology, software, and services to offer customers cross-domain solutions from a single source. It also applies its expertise in connectivity and artificial intelligence in order to develop and manufacture user-friendly, sustainable products. With technology that is “Invented for life,” Bosch wants to help improve quality of life and conserve natural resources. The Bosch Group comprises Robert Bosch GmbH and its roughly 500 subsidiary and regional companies in over 60 countries. Including sales and service partners, Bosch’s global manufacturing, engineering, and sales network covers nearly every country in the world. Bosch’s innovative strength is key to the company’s further development. At 136 locations across the globe, Bosch employs some 82,000 associates in research and development. Instagram: https://www.instagram.com/boschglobal/ Facebook: https://www.facebook.com/BoschGlobal Glassdoor: https://bit.ly/3raTZnH Imprint: www.bosch.com/corporate-information Privacy statement: https://www.bosch.com/data-protection-notice-bosch-linkedin/
About the Role

Company Description

Bosch Global Software Technologies Private Limited is a 100% owned subsidiary of Robert Bosch GmbH, one of the world's leading global supplier of technology and services, offering end-to-end Engineering, IT and Business Solutions. With over 28,200+ associates, it’s the largest software development center of Bosch, outside Germany, indicating that it is the Technology Powerhouse of Bosch in India with a global footprint and presence in the US, Europe and the Asia Pacific region.

Job Description

Roles & Responsibilities :

looking for a seasoned Business Analyst with around 7 years of experience, specializing in Microsoft Dynamics 365  CRM Customer Service workspace.  The ideal candidate will operate in a fast-paced Agile environment and will be responsible for bridging business needs with technical solutions, ensuring the successful implementation of Dynamics 365 CRM functionalities aligned with healthcare industry standards. Prior work experience in the domain of health care is an added advantage.

Key Responsibilities:

  • Collaborate with onsite Business analyst and customer team to gather, analyze, and document detailed business and functional requirements.

  • Collaborate with customer stakeholders on a need basis to gather, analyze, and document detailed business and functional requirements.

  • Act as the liaison between onsite and offshore teams for Dynamics 365 CRM requirements

  • Hands-on experience in Dynamics CRM to an extent of driving PO demos.

  • Participate in Agile ceremonies such as sprint planning, backlog grooming, daily stand-ups, reviews, and retrospectives.

  • Write clear and concise user stories, acceptance criteria, requirements, and maintain product backlogs using Agile tools (e.g., Azure DevOps, JIRA).

  • Perform gap analysis between current processes and Dynamics 365 CRM capabilities; recommend improvements.

  • Work closely with cross-functional teams including developers, testers, architects, and SMEs to deliver high-quality solutions.

  • Facilitate User Acceptance Testing (UAT), create training materials, and support change management activities.

  • Ensure compliance with healthcare industry regulations such as HIPAA, HL7, or FHIR standards.

  • Continuously evaluate business processes and identify opportunities for improvement and automation using Dynamics 365 CRM features.
     

Qualifications

Educational qualification:Bachelor’s degree in business, Information Systems, Healthcare Administration, or related field.

Experience :

5-8 years of experience as a Business Analyst.

Minimum 3–5 years of hands-on experience with Microsoft Dynamics 365 (Customer Engagement and related modules).

Mandatory/requires Skills :

  • Proven experience working in Agile teams and environments.

  • Solid understanding of healthcare workflows, data standards, and compliance requirements.

  • Proficiency with tools such as Azure DevOps, JIRA, Confluence, Visio, Power BI, and MS Office.

  • Excellent communication and stakeholder management skills.

Preferred Skills :

  • Legal Entity: Bosch Global Software Technologies Private Limited
    • Key Skills
    Microsoft Dynamics 365 CRMBusiness AnalysisAgileAzure DevOpsJiraConfluenceVisioPower BIHealthcare WorkflowsHIPAAHL7FHIRStakeholder ManagementUser Acceptance TestingRequirement GatheringGap Analysis
    Categories
    TechnologySoftwareHealthcareCustomer Service & SupportConsulting
    Job Information
    📋Core Responsibilities
    The Business Analyst will bridge business needs with technical solutions by gathering requirements and facilitating Agile ceremonies. They will also ensure Dynamics 365 CRM implementations comply with healthcare standards and support user acceptance testing.
    📋Job Type
    full time
    📊Experience Level
    5-10
    💼Company Size
    163818
    📊Visa Sponsorship
    No
    💼Language
    English
    🏢Working Hours
    40 hours
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