JOB DETAILS

Front Desk Doggy Day Care

Company5G Dogtopia LLC
LocationNorthville Charter Township
Work ModeOn Site
PostedAugust 3, 2026
About The Company
Dogtopia is one of the early pioneers of dog daycare and leaders in the pet services industry. With more than 270+ stores open and 350+ in development, Dogtopia is the largest provider of specialty dog daycare in the US. We are a full-service dog daycare with boarding, training, and spa services that's been showing dogs the love since 2002. Under new ownership since 2015, Dogtopia is now the fastest-growing franchise in the $144B Pet Industry. Dogtopians are committed to chasing the highest standards of safety and professionalism while making it the "Most Exciting Day Ever"​ for your furry family members.
About the Role

Description

PET PARENT CONCIERGE JOB POSTING


Do you LOVE dogs? Would you love to WORK with dogs?
Dogtopia is looking for fellow dog lovers to join our growing team as a Pet Parent Concierge! Dogtopia is the industry leader in dog daycare where health and safety is always our #1 priority. We provide a fun, fast-paced work environment that focusses on team culture and always makes it the Most Exciting Day Ever!

We are scheduling phone and in-person interviews now! Hiring for part- and full-time team members. Offering flexible schedules and competitive base pay plus bonuses and incentives.

Purpose Beyond Profit

We “Enhance the joy of dog parenthood...” by providing clean, safe, and educational dog daycare to our furry guests and their pet parents. We believe in creating better canine citizens by truly S.E.E.ing (Socializing, Exercising, and Educating) each dog; which we believe helps keep dogs in their loving, forever homes and out of shelters.

We also “...Enable dogs to positively change our world” through our Dogtopia Foundation. Our foundation features three worthy causes: sponsoring service dogs for returning service veterans, youth literacy programs, and initiatives to employ adults with autism. We host weekly Foundation fundraising events within our daycare center including fun photo booth days, special treats, and dog arts and crafts. At Dogtopia of Meridian North, we have already sponsored one service dog and are well on our way to sponsoring our second!

The Role

Pet Parent Concierge
The first point of contact for our pet parents. The best customer service/front desk position you could ask for if you love talking about dogs all day.

Responsibilities

· Provide excellent customer service
· Answering phones and emails
· Greeting Pet Parents
· Answering Pet Parent questions and collecting their information
· Educating Pet Parents about Dogtopia and our requirements as well as available pass and membership benefits
· Scheduling services and setting up Meet & Greets
· Checking dogs in and out
· Escorting dogs to and from their Pet Parents
· Giving tours
· Understanding our Dogtopia-isms
· Maintain a neat and organized environment

Perks and Bonuses

· Bring your dog to work!
· Onboarding, retention, and team member referral bonuses up to $500 each
· Birthday bonus
· Team support bonuses for filling in when needed
· Competitive base pay with quarterly check-ins and reviews
· Holiday bonuses as well as holiday pay
· Opportunities for cross training and company advancement
· A strong, positive team culture that values inclusivity and transparency
· Hands on managers who work side-by-side with our team
· Personal development opportunities in the dog industry as well as sales, customer service, and dog behavior and handling
· Paid online Dogtopia Connect training prior to your first day*
· A companywide focus on health and safety – pups and people

*Some courses in Dogtopia Connect are industry certifications and eligible for CEUs through the CCPDT


The rules by which we, as Dogtopians live by are our Dogtopia-isms:

We LOVE life unconditionally like a dog.

We STAY loyal to our pack.

We CHASE the absolute highest standards of safety.

We PLAY to our fullest potential.

We TREAT every day like It's the Most Exciting Day Ever!

Requirements

Requirements

  • Must love dogs!
  • Customer service experience
  • Friendly
  • Strong attention to detail
  • Teamwork
  • Positive attitude
  • Able to multi-task
  • Reliable attendance
  • Sales and scheduling experience is a bonus but not required (as long as you are willing to learn, we’re here to teach!)
Key Skills
Customer serviceCommunicationAttention to detailTeamworkMulti-taskingSalesSchedulingDog handlingConflict resolutionOrganization
Categories
Customer Service & SupportRetailHospitalityAdministrative
Benefits
Bring your dog to workOnboarding bonusRetention bonusTeam member referral bonusBirthday bonusTeam support bonusesHoliday bonusesHoliday payCross training opportunitiesCompany advancement opportunitiesPaid training
Job Information
📋Core Responsibilities
The Pet Parent Concierge serves as the primary point of contact for clients, managing front desk operations and customer inquiries. Responsibilities include scheduling services, checking dogs in and out, and educating pet parents on daycare requirements and membership benefits.
📋Job Type
full time
📊Experience Level
0-2
💼Company Size
1916
📊Visa Sponsorship
No
💼Language
English
🏢Working Hours
40 hours
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