Caribou Coffee Assistant Manager

Description

Job Summary

The Assistant Caribou Manager supports daily operations and supervises staff during shifts to ensure exceptional customer service, operational efficiency, and a welcoming atmosphere. This role actively upholds Mackenthun’s values, fosters team engagement, and helps drive sales and profitability while maintaining the highest standards of quality and safety.

Key Responsibilities

Staff Supervision & Development

• Supervise and support baristas and other team members during shifts
• Assist in hiring, training, and coaching staff, providing ongoing feedback and performance support
• Foster a positive and motivating work environment that encourages high employee engagement and retention
• Ensure adherence to company policies, food safety standards, and operational procedures

Customer Service Excellence and Guest Experience

• Maintain high customer service standards by leading by example
• Greet customers, take orders, craft beverages, and process payments accurately and efficiently
• Resolve customer complaints promptly and professionally to ensure satisfaction
• Build relationships with regular customers/community members and maintain a welcoming atmosphere that keeps guests coming back

Operational and Financial Management

• Assist in managing inventory, ordering supplies, and controlling costs to support profitability
• Monitor cash handling and assist with daily cash-outs
• Help implement promotional activities and seasonal offerings to drive sales and encourage repeat business
• Maintain a clean, organized, and safe environment, including compliance with health and safety regulations

Equipment and Facility Maintenance

• Oversee the cleaning and maintenance of all coffee equipment during shifts
• Troubleshoot minor equipment issues and coordinate necessary repairs
• Ensure proper functioning of POS systems and support smooth operations
• Other duties as assigned

Requirements

Qualifications

• High school diploma or GED required.
• Customer service experience required; supervisory or coffee shop/restaurant management experience preferred.
• Strong leadership, communication, and organizational skills.
• Knowledge of food safety standards (HACCP certification preferred or willingness to obtain).
• Proficiency with basic computer programs, including POS systems and Microsoft Office.
• Availability to work variable hours between 5:00 AM – 6:30 PM, including weekends and some holidays.
• Excellent communication skills in English (verbal and written).

What You Bring

• A love for coffee and people.
• A leadership mindset with a team-first attitude.
• A focus on service, community, and creating memorable moments.
• A willingness to learn, grow, and have fun while working hard.

Working Conditions and Physical Demands

• Must be able to stand and walk for long periods and lift up to 50 lbs.
• Exposure to hot equipment, cleaning chemicals, and a fast-paced environment.
• Ability to handle repetitive tasks and work collaboratively in a busy, team-oriented setting.

Benefits Summary for Full Time:

• Medical, Dental, Vision
• 401k
• Employer Paid Life Insurance
• Long Term & Short Term Disability
• Hospital, Critical Illness, Accident
• Paid Vacation and Paid Holidays
• Sick & Safe Time
• Shift differentials for working Sundays & Holidays
• 10% discount at any Mackenthun’s locations
• Referral bonuses
• Dietitian services