Communications Manager, Website and Digital

Description

The Communications Manager, Website and Digital Communications is an integral member of the communications team, focused on developing survivor-centered brand strategies and communications for the National Domestic Violence Hotline (The Hotline) and its youth-focused program the National Teen Dating Violence Helpline and its information and engagement project, love is respect. The position works closely with the communications team and our PR firm of record to build thoughtful, data-informed comprehensive, survivor-centered content that engages the diverse audiences of our organizations. 

This is a full-time, hybrid role with a requirement to work in the office four days per week.

Compensation: This role offers an annual salary range of $90,000–$100,000, with final compensation determined by experience, skills, and alignment with our salary structure.

Essential Responsibilities & Duties

• Content creation and digital strategy: Research, plan, create, and evaluate content across all platforms (website, blogs, infographics, social media). Develop strategies to drive website traffic and connect survivors to advocates, services, and resources in partnership with communications team. 
• Development Communications: Collaborate with the development team on a variety of donor communications and projects including work on the annual National Conference on Domestic Violence. 
• Digital collaboration: Partner with the social media manager on content strategies and launching an influencer program. Research and implement new tools to enhance our digital presence and reach key audiences.
• Media relations: Work on as needed, day-to-day media relations (proactive and reactive), triage media inquiries with our external PR firm, develop press materials, and conduct regular analysis of earned media and PR firm performance. 
• Funder compliance: Support communications, marketing, and awareness campaigns to meet all funder (federal and private) goals and performance targets within funding periods. 
• Data collaboration: Work with the data team to ensure external reports are accurate, survivor-centered, and appropriately contextualized. 
• Administrative support: Collaborate with the communication’s team on administrative tasks and manage inquiries from general email inbox and phone lines. 

Requirements

Education & Experience Required  

• Bachelor’s degree in communications, public relations or a related field
• +5 years of experience in strategic communications, content development, social media management, and/or public relations. 
• Equivalent combination of education and experience.

Knowledge Skills and Abilities  

• Strong writing ability and editing skills, and a passion for storytelling. 
• Proficiency in Microsoft Office applications and Google applications. 
• Experience with the Meltwater media platform. 
• Serious attention to detail and strong time and project management skills. 
• Highly organized and able to work independently to complete projects on deadline. 
• Ability to interact professionally and effectively with a diverse group of fellow team members, executives, managers, external groups and subject matter experts. 
• Ability to carry out and articulate the mission, vision, programs and purposes of the organization. 
• Ability to be flexible, if needed, to work outside of normal business hours. Demonstrated success with supervising and mentoring entry-level communications professionals. 
• Candidates with experience working in the nonprofit, domestic violence or sexual assault field preferred. 
• Demonstrated success with supervising and mentoring entry-level communications professionals preferred. 
• Candidates with experience working in the nonprofit, domestic violence or sexual assault field preferred. 

Other Requirements/Working Conditions

• This role is hybrid position based in Austin, Texas.
• This position requires a minimum of 4 days a week in the office. Specific days are to be determined by the department's needs.
• Must maintain a stable internet connection with at least 10 MBPS download and 2 MBPS upload speeds.
• Must have a home workspace that is confidential, secure and free from distraction.
• Must maintain standards of confidentiality related to agency information.
• Prolonged sitting or standing using keyboard, phone, and computer

The Hotline’s full-time employees are eligible for a comprehensive benefits package designed to support their health, financial security, and overall well-being.

Health & Insurance Benefits

• 100% employer-paid medical plan option
• Dental and vision insurance plans
• Health Savings Account (HSA)
• Flexible Spending Accounts (FSA) for medical and dependent care
• Employer-paid short-term and long-term disability insurance
• Employer-paid life and accidental death & dismemberment (AD&D) insurance ($50,000 coverage)
• Aflac supplemental insurance plans

Retirement & Financial Planning

• 401(k) retirement plan with employer match

Work-Life Balance and Additional Perks

• 10 days of paid vacation in your first year (increases with tenure)
• 14 floating holidays per year
• Paid sick leave and paid parental leave
• Modern Health, a mental health platform that provides confidential, on-demand support for your mental well-being through individual and group sessions, mediations and other wellness tools.
• Access to Employee Assistance Program (EAP)
• Nectar Rewards, a peer-to-peer employee recognition and rewards platform that helps teams celebrate wins, reinforce company values, and boost engagement.
• Employee referral program
• Discounted Gold’s Gym membership

This description only includes essential functions of the job. These statements are not intended to be construed as exhaustive of all duties, responsibilities, and skills required for this position. Employees will be required to follow and any other job-related instruction and to perform any other job-related duties required by the job objectives, supervisor, and mission and values of The Hotline. This description does not modify any employee’s at-will status and is not a contract for continued employment of any duration.

The National Domestic Violence Hotline is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, disability, veteran status, or any other legally protected status. Discrimination or harassment of any kind is not aligned with our values and will not be tolerated. If you need accommodation during the application or interview process, please contact us at jobs@thehotline.org.