Director of Membership Sales & Training

Description

Since launching in September 2021, LUV Car Wash has been on a mission — and we're just getting started. In under five years, we've grown close to 90 locations across six states (CA, NV, FL, GA, PA, and NJ), and we're not slowing down.

Our mission is to become a top car wash company by growing our people, creating and maintaining strong operations, and living a culture of continuous improvement. We live that out through our values: we get stuff done, we work as a team, we do the right thing, we have fun — and most importantly, we LUV what we do.

Benefits & Perks

• 401(k) Match — we invest in your future
• Health Benefits/HSA
• Vision & Dental Coverage
• Life Insurance
• Paid Vacation
• Paid Sick Time
• Employee Discount Program
• Employee Assistance Program (EAP)

General Summary of Duties:

The  Director of Membership Sales & Training will oversee the LUV Car Wash membership sales division, including direct management of Regional Sales Trainers across our markets. The successful candidate will be responsible for driving membership growth, reducing churn, and achieving customer acquisition and revenue objectives. Responsibilities include developing key growth sales strategies, tactics, and action plans.

Position Details

Reports To:  Chief Development Officer

FLSA Status:  Exempt

Direct Reports:  Regional Sales Trainers

Physical Demands:  Travel up to 50% 

Essential Functions:

• Develop and execute strategic plans to achieve membership sales targets and expand our customer base.
• Own membership sales performance and churn reduction — set goals, track KPIs, and drive accountability across all locations.
• Directly manage Regional Sales Trainers; provide leadership, coaching, and performance oversight to build a high-performing sales organization.
• Partner with site teams to understand customer needs, grow existing membership relationships, and develop customer retention strategies for each market.
• Ensure sites utilize new and effective sales techniques to drive membership growth; direct the development and execution of sales pipelines and strategies.
• Review membership metrics in real time and implement proactive strategies to minimize churn and maximize member lifetime value.
• Collaborate with the Director of Training to develop, plan, and execute training sessions focusing on improving sales and service skills, cross-selling, and objection-handling techniques.
• Provide continuous feedback and ongoing sales coaching; partner with training to maintain and continuously enhance sales training programs.
• Support marketing programs and educate Sales Advisors on marketing strategies.
• Understand category-specific landscapes and trends; report on forces that shift tactical budgets and strategic direction.
• Represent the Company in an ethical, moral, and professional manner with adherence to industry and Company best practices.
• Develop General Managers into daily sales coaches with systems and sustain performance. 
• Ensure sales teams are highly knowledgeable across all membership products and offerings.