Coordinator, E-Commerce

Description

Who We Are

John Paul Mitchell Systems (“JPMS”) is recognized worldwide for developing and marketing innovative hair and skin care products since 1980. We’ve been serving the professional beauty industry with salon-quality hair care products, styling tools and professional hair color through our family of brands including Paul Mitchell, MITCH, Awapuhi Wild Ginger, Tea Tree, Paul Mitchell Tools, Neuro, The Demi, Paul Mitchell the Color, Blonde, and Color XG.

We were the first professional hair care company to take a stand against animal testing and continue our strong commitment to giving back, supporting a wide range of philanthropic causes both domestically and internationally. Sustainability has always been a priority, and we are committed to making our company operations climate neutral to preserve the beauty of the world around us.

Who You Are: 

You are a skilled and enthusiastic, high-performing professional who is passionate about hair care and wants to positively contribute to the growth of our iconic brand as well as to our people first culture.

About the Role 

As the Ecommerce Coordinator will play a key role in supporting the day-to-day execution on John Paul Mitchel Systems direct-to-consumer channels (JPMS.com, Ulta, Sephora, JCPenney, Walmart, Amazon, TikTok Shop). 

This hybrid role works 3 days a week from our Santa Monica office. 

What You will Do:

E-commerce Platform Management/ Retailer Support 

• Daily & weekly inventory checks for D2C site and TT Shop
• Regularly update and maintain assets on Product Detail Pages (“PDP”) for all retailer websites, and other relevant platforms
• Ensure consistent and accurate copy, assets, pricing, and reviews across e-commerce websites
• Monitor and manage product reviews to maintain a positive customer experience
• Support & execute review campaign programming to collect reviews for new product development (“NPD”) launches & campaigns and upload them to the website(s)
• Support on-site experiences such as Subscription, Loyalty, Referral program daily, troubleshooting issues and assisting customers as needed
• Conduct quality assurance checks and test new experiences, campaigns, and functionality across the D2C site
• Prepare and organize assets for upload across D2C site, and other e-commerce websites
• Assist with setting up PDPs on retailer sites for product launches
• Assist with social integration management onsite, user-generated content (“UGC”) usage rights & tracking, and delivery of assets to internal stakeholders

Digital Marketing Support

• Assist in maintaining and updating cross-functional retailer marketing calendars to ensure timely execution of campaigns and promotions
• Conduct competitive analysis to evaluate our brand's performance and compare it with competitors across different retailers
• Gather necessary assets and images from various sources to support third-party partners and enhance product presentations
• Conduct competitive analysis to evaluate our brand's performance and compare it with competitors across different retailers
• Assist with creation of content on an as needed basis

Requirements

Education: 

• Bachelor’s degree in a Marketing, Business, or related field required

Experience: 

• Minimum 6 months experience (including internships) in e-commerce and/or digital marketing, preferably within the beauty space
• Proficient in Microsoft suite (Word, Excel, PPT)

Preferred Qualifications:

Skills: 

• Growth-oriented and consumer-obsessed; someone who is consistently shopping across brands websites seeking the latest and newest tech.
• Strong organizational and project management skills
• This role is ideal for a digitally driven, detail-oriented individual with a passion for beauty and eCommerce innovation

Experience: 

• Shopify experience is a plus

We are eager to meet people who believe in our mission and can contribute to our team in a variety of ways - not just candidates who check all the boxes. If you think you would be a good fit for the position and our company, we invite you to apply. 

Working Conditions

• Extended time on computer

Competitive Compensation: 

• The expected base hourly range for this position is $28.85 to $31.25/hr. The exact hourly rate is determined by various factors including geographic location, experience, skills, and education.
• Discretionary Bonus Plan: This position is also eligible for participation in the company discretionary bonus plan, based on personal performance and company results.
• Comprehensive Benefits Package: In addition to base salary, JPMS offers a competitive benefits package to eligible employees, including medical, dental, vision, life, accident, critical illness, and disability insurance, retirement savings plans and company match, paid family leave, education-related programs, paid holidays, discretionary vacation time, and more.

We are an Equal Opportunity Employer and take pride in a diverse environment.