Manager – Services & Support

• Clerk Grade 9/10
• Ongoing, Full-Time
• Parramatta

About us

The NSW Police Force (NSWPF) is one of the largest police forces in the western world, with more than 20,000 employees, including more than 4,000 administrative employees who support the sworn officers that provide a range of law and order services 24 hours a day, seven days a week to the socially, geographically and culturally diverse community of NSW.

About the role

We have an opportunity for a Manager, Services and Support to be part of our Criminal Records, Forensic Evidence & Technical Services Command. The Manager, Services and Support coordinates business teams within the Command to deliver a range of support services to contribute to business management, administration and planning.

The NSWPF, Criminal Records consists of two service areas and 105 staff delivering critical services to operational police, the justice system, key stakeholders and the community. Operating within strict state and national turnaround timeframes, the area plays a vital role in ensuring the integrity, accuracy and timely delivery of criminal record information.

As the Manager, Services & Support, you will lead a large and diverse workforce in a high-volume environment.

In this leadership role, you will drive service excellence, champion continuous improvement, ensure compliance with legislative and policy requirements, and provide strategic advice to support informed decision making.

We are seeking an influential leader with strong people management skills, sound judgement and excellent communication abilities, along with a proven ability to manage competing priorities and deliver measurable business outcomes.

View the relevant role description for more information on this role (e.g. essential requirements, key accountabilities, key challenges and capabilities required for the role)

What we can offer you

At NSWPF our people have access to a range of benefits that help balance life at work and at home. Some of the benefits available when you join the NSWPF include:

• competitive salary;
• flexible work options;
• opportunity to purchase leave;
• annual leave loading;
• corporate wellbeing programs including seminars and the Fitness Passport;
• free annual influenza vaccination;
• salary packaging options via superannuation contributions or a novated vehicle lease;
• convenient location for public transport and to shops etc; and 
• in-house gym facilities. 

How to Apply

Applications can only be submitted electronically via the I Work for NSW website.

To be considered for this role, attach a cover letter (2 pages maximum) and an up-to-date resume that clearly details your skills & experience as relevant to this role.

Please do not attach copies of qualifications, certificates or documentation (other than what has been requested) - you can bring these if called for interview.

Please address each of the following Target Questions (500 word per question) in the text boxes provided in the online application or attach as a separate document.

Target Question 1:

The Criminal Records area comprises of 105 positions across two service areas and operates in a high volume environment where meeting state & national turnaround times are essential. This role requires an experienced leader who can inspire and motivate a diverse workforce, effectively manage competing priorities, optimise resources, and drive the delivery of quality business outcomes. Describe a situation where you led a team through competing priorities or significant workload pressures. How did you allocate resources, support your staff and ensure business outcomes were achieved?

Target Question 2:

Provide an example of a business improvement or compliance initiative you led. How did you identify the issue, engage stakeholders, implement solutions and measure success?

Your application must stand on its own merits, and the completeness and relevance of your application will determine if you proceed through to the selection process. 

If you require any further information about this opportunity, please contact the hiring manager Karen Pidding via (02) 8835 7265.

To be eligible to apply for this role, you must meet one of the following statuses:

• an Australian Citizen;
• a permanent resident of Australia; or
• a New Zealand citizen.

Prior to commencement, the successful candidate will be required to undergo a rigorous National Police (criminal history) Check and obtain and maintain a Security Clearance as determined by the NSW Police Force.

Our commitment to Diversity

At the NSW Police Force, we are proud to be an employer of a diverse range of people. We are committed to reflecting the diverse community we serve and creating an inclusive and respectful workplace for all employees where differences are embraced, contributions are valued, and everyone has a sense of connection and belonging.

We welcome applications from individuals with diverse skills, experiences, and backgrounds including Aboriginal and Torres Strait Islander peoples, LGBTQIA+ individuals, people with disability, neurodiverse individuals, those from culturally and linguistically diverse communities, and people of all ages.

We understand that the recruitment journey may present unique challenges. If you:

• Identify as Aboriginal or Torres Strait Islander and would like support with your application, please contact the NSWPF Aboriginal Employment & Engagement team at PCC-AEET@police.nsw.gov.au 
• Identify as a person with disability and require further information on the role or adjustments to participate in the recruitment process, please contact the Inclusion & Diversity team at PCC-INCLUSION@police.nsw.gov.au 
• Are transgender or gender diverse and want to learn more about our support options, please contact the Inclusion & Diversity team at PCC-INCLUSION@police.nsw.gov.au

This recruitment may be used to create a Talent Pool for similar future roles (ongoing or temporary) that may arise over the next 18 months.

For more information on applying for roles with the NSW Police Force click here

For Technical assistance please contact: taleosupportexterna@police.nsw.gov.au (Please include the word Taleo in the subject line)

Thank you for your interest in this role. We look forward to receiving your application.