JOB DETAILS
Customer Care Specialist I
CompanyWood & Huston Bank
LocationMarshall
Work ModeOn Site
PostedAugust 4, 2026
About The Company
Personal service is a legacy that has been passed from generation to generation in the communities Wood & Huston Bank serves. As a community member, we serve in civic leadership and philanthropic capacities. As an independent, full-service community bank, we provide financial services and banking expertise in a manner consistent with the changing needs and demands of our local customers.
Over 140 years after our founding, times are still changing and technology is driving many new products and banking channels. Today, we offer sophisticated financial and banking services in the bank, at the drive-thru, through ATMs and video tellers, electronic banking and mobile devices; however you want it, 24-hours a day. What sets us apart, we still deliver our products and services with the flexibility and personal attention, to you.
About the Role
Description
CUSTOMER CARE SPECIALIST I
Location: Marshall
Reports to: Customer Care Supervisor
JOB SUMMARY
The position of Customer Care Specialist is a full-time job with high customer exposure via digital channels not limited to telephone calls and online chats while ensuring the customer feels supported and valued.
ESSENTIAL FUNCTIONS
- Handling a high volume of in-bound customer service calls and online chats in a positive and professional manner
- Recommend products and services to meet customer needs
- Submitting address, phone number, and email changes
- Processing telephone transfers and loan payments
- Check ordering
- Assist customers with digital banking needs by troubleshooting solutions based on customer situation
- Assist customers with potential fraud situations; help protect and prevent fraud from occurring through proper verification
- Provide bank documents based on customer requests
- Utilize software, databases, and supporting tools in researching customer inquiries to provide answers and solutions
- Other customer service duties such as account reconciliation, bill pay support, EFT card support, quote rates, safety deposit box payments, etc.
- Handling customer service complaints or situations and diffusing angry customers through effective problem solving
- Maintain up to date job knowledge
- Follow policies and procedures; complete administrative tasks correctly and on time; support the Bank’s goals and values
- By virtue of workflow may be required to perform other duties as assigned
KNOWLEDGE, SKILLS AND ABILITIES
- Positive, upbeat, friendly attitude
- Good written and oral communication skills
- Ability to recognize and respond to internal and external customer needs
- Ability to explain bank products and services to sell and cross-sell products and respond to customer inquiries
- Detail oriented and accurate
- Strong time management, phone etiquette, and follow-up skills
- Problem solve and manage tasks independently
- Complaint handling ability
- Ability to work cooperatively with other employees; be a team player in a fast-paced environment
Key Skills
Customer serviceCommunication skillsProblem solvingTime managementPhone etiquetteDigital banking supportFraud preventionData entryAccount reconciliationCross-sellingConflict resolutionDetail orientedTeamwork
Categories
Customer Service & SupportFinance & AccountingAdministrative
Job Information
📋Core Responsibilities
The Customer Care Specialist handles high-volume inbound customer inquiries via phone and digital channels while providing support for banking services and fraud prevention. They are responsible for processing transactions, resolving complaints, and maintaining accurate customer records.
📋Job Type
full time
📊Experience Level
0-2
💼Company Size
117
📊Visa Sponsorship
No
💼Language
English
🏢Working Hours
40 hours
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