POSITION PURPOSE:

The Geographic Information Systems Technician I performs entry-level to routine technical GIS work in support of the regional 9-1-1 GIS program and other agency GIS-related activities, as assigned. Work involves assisting with GIS data entry, spatial data maintenance, map production, basic data validation, GPS data processing, and related records maintenance for Burleson, Grimes, Leon, Madison, Robertson, and Washington counties.

This position supports the maintenance of 9-1-1 GIS data in compliance with applicable standards, rules, policies, and guidelines. Work is performed under close to moderate supervision, with limited latitude for the use of initiative and independent judgment. This is a non-supervisory role and reports to the GIS Program Supervisor and/or designee.

ESSENTIAL FUNCTIONS:

The duties below describe the primary work expected of the position. Related duties may be assigned when they reasonably support the role. 

GIS Data Entry

• Enters, updates, and maintains GIS data and related records in approved GIS databases.
• Assists with maintaining address points, road centerlines, emergency service boundaries, and other GIS layers used for regional 9-1-1 operations.
• Compiles geographic data from GPS collection, county submissions, aerial imagery, existing maps, field notes, and other approved sources.
• Performs routine edits and corrections to improve data accuracy, completeness, and consistency.
• Identifies basic mapping or data issues and refers complex discrepancies to the GIS Program Supervisor.

Mapping and GIS Production Support

• Creates and updates basic print maps, digital maps, graphics, diagrams, and related GIS products.
• Assists with preparing map packages, validation files, and other GIS materials used by public safety partners, PSAPs, counties, and internal staff.
• Supports routine GIS exports, data formatting, and file preparation for review and submission.
• Maintains organized GIS files, project folders, map documents, and supporting materials.

NG911 Data Quality Support 

• Assists with routine review of 9-1-1 GIS data for accuracy, completeness, and compliance with applicable standards and procedures.
• Supports validation of address points, road centerlines, boundaries, and related GIS records.
• Assists with correcting errors identified through quality control reviews, county submissions, or validation reports.
• Supports maintenance of GIS data used for NG9-1-1, public safety mapping, and regional 9-1-1 database workflows.

GPS and Field Data Support

• Assists with GPS data collection, processing, review, and integration into GIS datasets.
• Supports field verification activities when needed throughout the region.
• Reviews collected field data for completeness before it is entered into GIS systems.
• Maintains basic records related to field collection, source materials, and data updates.

Administrative Duties

• Maintains basic documentation, metadata, logs, and records related to GIS procedures and datasets.
• Assists with tracking assigned work, data corrections, map requests, and project-related updates.
• Participates in training, continuing education, and professional development required for the position.
• Maintains regular and predictable attendance.
• Performs other related duties as assigned by the GIS Program Supervisor, Program Manager, or designee.

BEHAVIORAL COMPETENCIES:

This position requires the employee to exhibit the following behavioral skills:

• Dependability: Reports to work as scheduled, completes assigned tasks within established timeframes, follows procedures, and maintains regular and predictable attendance.
• Attention to Detail: Reviews work carefully, identifies basic errors, maintains accurate records, and understands that small GIS data issues can affect public safety operations.
• Effective Communication: Communicates clearly and professionally with supervisors, coworkers, county staff, public safety partners, and other stakeholders. Asks questions when clarification is needed and provides timely updates on assigned work.
• Accountability: Takes responsibility for assigned tasks, follows through on corrections, accepts feedback, and works to improve accuracy and performance over time.
• Teamwork: Works cooperatively with GIS staff, 9-1-1 personnel, county coordinators, and partner agencies. Supports team goals and maintains a professional working relationship with others.
• Adaptability: Adjusts to changes in procedures, technology, project priorities, and regional needs. Remains willing to learn new GIS tools, workflows, and standards.
• Customer Service: Provides courteous and helpful support when responding to routine map, data, or GIS-related requests. Maintains professionalism when working with internal and external users.
• Initiative: Takes appropriate action within assigned responsibilities, seeks guidance when needed, and looks for ways to improve assigned work without exceeding the authority of the position.

CORE COMPETENCIES:

To perform this job successfully, the employee should have:

• Data Accuracy and Quality Control: Maintains a strong commitment to data integrity, accuracy, and consistency. Performs quality assurance reviews and proactively identifies and corrects data issues.
• Problem Solving: Research issues, evaluate alternatives, and implements effective solutions to technical, operational, and data-related challenges.
• Communication and Collaboration: Effectively communicates technical information to diverse audiences and works collaboratively with coworkers, local governments, public safety agencies, and external partners.
• Customer Service: Provides professional, responsive, and solution-oriented support to internal and external stakeholders while maintaining positive working relationships.
• Initiative and Accountability: Works independently with minimal supervision, demonstrates sound judgment, and takes ownership of assigned projects and responsibilities.
• Adaptability and Continuous Learning: Remains current with evolving GIS technologies, NG911 standards, and industry best practices. Embraces innovation and continuously seeks opportunities to improve processes and services.
• Organizational Effectiveness: Effectively manages workload, prioritizes assignments, and maintains thorough documentation while meeting established deadlines and project objectives.

MINIMUM QUALIFICATIONS:

Education, Training and Experience:

1. High school diploma or equivalent required.
2. Associate degree or college coursework in Geographic Information Systems, Geography, Planning, Computer Science, Emergency Management, Public Administration, or a related field is preferred.
   1. An equivalent combination of education, training, and experience that demonstrates the required knowledge, skills, and abilities may be considered.
3. Must be able to read and interpret maps, aerial imagery, address records, basic source documents, and related geographic information.
4. Successful completion of a criminal history background check, education, and work history verification.
5. Must complete a minimum of 24 hours of professional development training each year as part of this position.

License and Certifications:

• Valid Texas driver's license at the time of placement and reliable transportation.
• Must have the ability to earn certifications as required by assigned tasks.
• GIS, public safety, addressing, emergency communications, or related technical certifications are preferred but not required.

SUPERVISION:

Reports directly to the GIS Program Supervisor and/or designee through established supervisory channels.

This position performs routine GIS tasks under close to moderate supervision. Work is assigned, reviewed, and evaluated for accuracy, completeness, timeliness, and compliance with established GIS procedures and 9-1-1 program standards.

WORKING CONDITIONS AND PHYSICAL REQUIREMENTS:

Work is performed primarily in an office environment, with occasional regional travel for meetings, training, field verification, data collection, and partner coordination. The employee regularly uses computers, GIS software, databases, GPS equipment, phones, printers, scanners, and standard office equipment. Work may require sitting for extended periods, standing, walking, reviewing maps and records, entering data, and communicating by email, phone, video conference, or in person.

Occasional field work may require walking on uneven surfaces, using GPS equipment, and verifying roads, structures, address points, or other geographic features. Outdoor work may involve exposure to heat, cold, rain, dust, insects, traffic, and rural terrain. The employee must occasionally lift, carry, or transport materials and equipment weighing up to 25 pounds.

The regular schedule is Monday through Friday during normal business hours. Rare evening, weekend, or out-of-town work may be required.