JOB DETAILS
Order Operations Manager
CompanyJimmy's Gourmet Bakery
LocationClifton
Work ModeOn Site
PostedAugust 5, 2026
About The Company
Jimmy’s Gourmet Bakery is a wholesale bakery and private label partner trusted by top retailers, in-store bakeries, and foodservice operators. BRC-certified for quality and food safety, we produce premium cookies, frozen cookie dough, and artisan breads—available under our label or yours. Our team drives flavor innovation, custom recipe formulation, and a wide range of formats—helping partners delight customers and build lasting brand loyalty.
About the Role
Description
Jimmy's Gourmet Bakery is seeking an experienced Order Operations / EDI Manager to lead our Customer Service and Order Management functions. This is a hands-on leadership role responsible for ensuring exceptional service to our customers while overseeing EDI operations, order fulfillment, and continuous process improvement in a fast-paced food manufacturing environment.
Requirements
- Lead and develop the Customer Service team and EDI Specialist.
- Oversee order processing, validation, allocation, and fulfillment to ensure timely and accurate customer deliveries.
- Serve as the primary point of escalation for customer concerns, deductions, and order discrepancies.
- Partner closely with Sales, Production, Supply Chain, Logistics, Warehouse, Inventory, Finance, and IT.
- Manage daily EDI operations, monitor transactions, troubleshoot errors, and ensure timely issue resolution.
- Collaborate with ERP vendors and IT to improve system functionality and customer service workflows.
- Monitor key performance metrics including fill rates, backorders, order accuracy, and service levels.
- Develop and improve customer service and EDI processes while maintaining compliance with customer and food safety requirements.
Qualifications
- Bachelor's degree in Business, Supply Chain, Information Systems, or a related field preferred.
- Minimum of 5 years of customer service or order management experience in a manufacturing environment.
- Food manufacturing experience strongly preferred.
- Previous leadership or supervisory experience.
- Experience managing EDI processes and customer order integrations.
- Strong knowledge of ERP systems, customer portals, and order management systems.
- Familiarity with EDI transaction sets such as 850, 855, 856, 810, and 997 is preferred.
- Advanced problem-solving, communication, organizational, and analytical skills.
- Strong Microsoft Excel skills.
Our Commitment to You
At Jimmy's Gourmet Bakery, we believe our team's success starts with feeling valued and supported. That's why we offer:
- Competitive pay and performance bonuses
- 401(k) with company match
- Health, dental, and vision insurance
- Company-paid life insurance and EAP support
- Generous PTO and career growth opportunities
Join a team that values your contributions and well-being.
Key Skills
Order managementEDI operationsCustomer service leadershipSupply chain managementERP systemsProcess improvementData analysisTeam developmentInventory managementLogisticsMicrosoft ExcelProblem-solvingCommunicationTransaction troubleshootingCompliance management
Categories
Management & LeadershipCustomer Service & SupportManufacturingLogisticsFood & Beverage
Benefits
Competitive payPerformance bonuses401(k) with company matchHealth insuranceDental insuranceVision insuranceCompany-paid life insuranceEAP supportGenerous PTOCareer growth opportunities
Job Information
📋Core Responsibilities
The Order Operations Manager will lead the Customer Service and EDI teams to ensure efficient order fulfillment and exceptional service. They are responsible for managing daily EDI operations, monitoring performance metrics, and collaborating across departments to improve workflows.
📋Job Type
full time
📊Experience Level
5-10
💼Company Size
91
📊Visa Sponsorship
No
💼Language
English
🏢Working Hours
40 hours
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