Senior Confirmations Specialist

Description

About Us:

At Renewal by Andersen, a division of Andersen® Windows, we are transforming the home improvement industry. Founded in 1903, Andersen is the world’s largest and most recognized brand in window and door systems. Our mission is to provide homeowners with an exceptional window and door replacement experience from start to finish.

Position Summary:

The Senior Confirmation Specialist is responsible for confirming homeowner appointments, maintaining appointment quality, and proactively managing calendar performance to support sales success.

This position requires strong organizational skills, attention to detail, technical proficiency, and the ability to manage multiple priorities in a fast-paced environment. Senior Confirmation Specialists communicate with homeowners through phone and text, navigate multiple systems, maintain accurate customer information, and provide solutions to help preserve appointments.

This role serves as a key connection point between homeowners and internal teams by ensuring appointments reflect the professionalism, accuracy, and customer-focused approach of Renewal by Andersen.

Responsibilities:

• Confirm homeowner appointments through phone and text communication while providing an exceptional customer experience.
• Build rapport with homeowners, actively listen to concerns, and provide solutions to help preserve scheduled appointments.
• Proactively manage appointment calendars by identifying opportunities to maximize availability and support Design Consultant success.
• Maintain strong appointment quality by ensuring scheduled appointments meet qualification standards.
• Verify accuracy of customer information, including names, phone numbers, addresses, appointment details, and required customer profile information.
• Navigate multiple systems, applications, and tools simultaneously while maintaining accuracy and efficiency.
• Utilize Microsoft Office applications, including Excel, and other business systems to support daily operations and reporting.
• Complete required lead checks, documentation, and administrative responsibilities accurately and efficiently.
• Support inbound and outbound appointment-setting efforts as needed.
• Follow established processes, scripts, and procedures while maintaining a conversational and customer-focused approach.
• Collaborate with Sales, Marketing, and Operations teams to improve appointment quality, customer experience, and overall business performance.
• Identify opportunities for process improvements and contribute ideas that improve team effectiveness.
• Maintain a positive, professional representation of Renewal by Andersen in all homeowner and teammate interactions.

Qualifications:

• High school diploma or equivalent.
• Previous experience in customer service, scheduling, inside sales, appointment setting, administrative support, or a performance-driven environment preferred.
• Strong verbal and written communication skills.
• Excellent attention to detail with the ability to maintain accuracy while managing multiple priorities.
• Proficient with Microsoft Office applications, including Excel.
• Comfortable learning and utilizing multiple software systems and technology platforms.
• Ability to multitask effectively across multiple screens, tools, and applications.
• Strong problem-solving skills with the ability to remain calm and professional under pressure.
• Comfortable handling objections, rejection, and challenging conversations while maintaining a positive customer experience.
• Strong organizational skills with the ability to prioritize tasks and manage time effectively.

Ideal Candidate:

We are looking for someone who brings a positive attitude, strong work ethic, and a commitment to doing things the right way. The ideal candidate is dependable, detail-oriented, tech-savvy, and thrives in a fast-paced environment where accuracy, accountability, and customer experience directly impact business success.

You are someone who:

• Takes ownership and follows through.
• Enjoys working with technology and learning new systems.
• Can manage multiple priorities while maintaining attention to detail.
• Communicates clearly and builds trust with homeowners and teammates.
• Remains calm, professional, and solutions-oriented when faced with challenges.
• Handles rejection well and remains persistent when working to save appointments.
• Looks for opportunities to improve processes and outcomes.
• Takes pride in delivering exceptional experiences.

What We Offer:

• $26/hour
• Competitive hourly compensation
• 401(k)
• PTO / Sick Time
• 8 Paid Holidays plus 1 Flex Holiday
• Medical, dental, and vision insurance
• Life and Accidental Death & Dismemberment (AD&D) Insurance
• Disability Insurance
• Identity Theft Protection
• Flexible Spending Accounts (FSA)
• Employee Assistance Program (EAP)
• Discount on our windows and doors
• Employee discounts on travel, apparel, electronics, restaurants, and more!

Join us and become part of a team committed to creating exceptional homeowner experiences while supporting the growth and success of one of the most recognized brands in the industry.

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