JOB DETAILS

Desktop Support Engineer

CompanyGlobal Career Website
LocationAhmedabad
Work ModeOn Site
PostedAugust 6, 2026
About The Company
Astound Media is a full-service digital agency helping small businesses, entrepreneurs, and nonprofits compete with enterprise-level organizations by simplifying digital growth. Founded in 2011 in New York City, we provide WordPress web development, branding and design, SEO and marketing automation, and business technology consulting—all under one roof. Our cross-trained team delivers end-to-end solutions without siloed departments, allowing clients to eliminate multiple vendors and streamline their digital operations. From responsive WordPress and WooCommerce websites to custom logos and cohesive brand identities, we help organizations present a professional image that builds trust across every touchpoint. To drive growth, we implement SEO strategies, manage SEM campaigns, and content-driven marketing automation with tools like Google Tag Manager and email marketing platforms. This data-driven approach enables clients to measure results, analyze performance, and scale successful strategies. Unlike many creative agencies, Astound Media also integrates business technology solutions to optimize workflows and reduce overhead. We provide CRM implementations, workflow automation, and team training to help clients operate efficiently while focusing on mission-critical priorities. “Our goal is to give small organizations the capabilities of an enterprise team—without the complexity or cost,” says founder Jorge Leger. With over a decade of experience, Astound Media remains committed to helping clients strengthen their online presence, captivate audiences, and achieve measurable growth. Learn more or connect with us at https://astound.media.
About the Role

About Astound Digital

At Astound Digital, we are pioneers in the digital landscape, dedicated to transforming how the world interacts with technology, data, and creativity. Our role as trusted advisors in the digital landscape empowers the world’s most innovative brands with frictionless, end-to-end customer experiences. We are known for our comprehensive solutions, proven expertise, and collaborative, nimble approach that instills confidence in our clients. Join us to navigate and lead in the ever-changing digital world, where your impact will extend beyond the ordinary

Job Purpose

The Desktop Support Engineer will be part of a high-performance, feature-driven team with the possibility to develop professional skills. The entry-level of proficiency will be determined by the interview.

Working from Office in Ahmedabad, India

What You’ll Be Doing

  • Technical support of Windows network infrastructure (1000 + workstations);
  • Install and configure software and hardware;
  • ​Inventory and accounting of equipment movement;
  • Set up accounts and workstations, remote support;
  • Monitor performance and maintain systems according to requirements;
  • Troubleshoot issues and outages;
  • Ensure security through access controls, backups, and firewalls;
  • Upgrade systems with new releases and models;
  • Build an internal wiki with technical documentation, manuals, and IT policies;
  • Automation of frequently performed tasks and issue resolution.

What We’re Looking For

  • 2+ years experience in system administration or technical engineering;
  • English: Intermediate or higher;
  • Knowledge of hardware and software installation, testing, and operation;
  • Knowledge of local area networks;
  • Familiarity with various operating systems and platforms;
  • Windows Server administration/certifications, Virtualization technologies; Scripting, software updates automation, Linux administration as a plus;
  • Microsoft Active Directory and Domain administration (GPOs, account management, etc.).
  • Excellent communication and interpersonal skills;
  • Outstanding organizational, time management, and leadership skills;
  • Client-centric mindset and proactive approach to problem-solving;
  • Ability to thrive in a collaborative team environment.

 

Why work for Astound Digital?

Whether you’re working directly with our world-renowned clients or with your Astound colleagues from around the globe, you will shape the future of digital commerce, using emerging technologies and innovative approaches.

Grow your career with Astound Digital and discover exciting opportunities while doing the work you love!

 

 

Key Skills
Windows network infrastructureSystem administrationHardware installationSoftware installationActive DirectoryDomain administrationGPOAccount managementWindows ServerVirtualizationScriptingLinux administrationTechnical supportTroubleshootingNetwork infrastructureIT policies
Categories
TechnologyCustomer Service & SupportSoftwareEngineering
Job Information
📋Core Responsibilities
The Desktop Support Engineer will manage Windows network infrastructure, including workstation setup, software installation, and hardware maintenance. They are also responsible for monitoring system performance, ensuring security through backups and firewalls, and documenting technical processes.
📋Job Type
full time
📊Experience Level
2-5
💼Company Size
5
📊Visa Sponsorship
No
💼Language
English
🏢Working Hours
40 hours
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