Associate Director of Community Health

In alignment with the mission and strategic direction of Neighborhood House, the Associate Director of Community Health plays a critical role in strengthening the infrastructure, systems, and day-to-day operations that support our expanding Community Health programs, including the Center 55+, Food Security, Housing, and HRSN initiatives. 

The purpose of the Associate Director of Community Health is to ensure that Community Health programs are impactful, sustainable, scalable, and well-supported. By establishing strong systems and infrastructure, the Associate Director of Community Health empowers program teams to focus fully on delivering effective community services.

This role works closely with the Director of Community Engagement and Community Health to translate strategic priorities into clear, functional systems and workflows that improve program delivery, staff efficiency, community engagement, and participant experience. This role directly supervises the Community Health Program Managers and collaborates with other internal and external stakeholders to implement and maintain effective program and operational systems and frameworks.  

Leadership and Supervision

• Directly supervises Community Health Program Managers, providing ongoing coaching, evaluation, and accountability.
• Holds monthly 1:1s with direct reports to review program performance, compliance, staff management, and strategic initiatives.
• Hold monthly team meetings with program management and leadership teams. 
• Oversees the professional development and performance management of direct reports and supports them in effectively supervising and developing their staff.
• Ensures effective communication, coordination, and alignment between program sites and management functions.
• Promotes a positive, inclusive, and mission-driven organizational culture focused on accountability, transparency, collaboration, and excellence.
• Lead cross-functional initiatives that improve coordination, integration, and operational consistency across departments and programs.
• Collaborate with organizational leaders to identify opportunities for innovation, shared learning, and continuous improvement.
• Support organizational planning efforts and contribute to strategic decision-making related to community health services and operations.
• Represent the department in organizational committees, leadership meetings, and external partnerships as appropriate

Systems Design & Implementation

• Partner with the Director of Community Engagement and Community Health to identify operational challenges, opportunities for increased efficiency, effectiveness, and program growth.
• Lead the design and implementation of systems, workflows, and resources and tools that improve consistency, scalability, and effectiveness across Community Health programs
• Translate strategic initiatives into clear, actionable processes for Program Managers and frontline staff
• Develop, create and maintain documentation (SOPs, process maps) to support system adoption and continuity
• Design internal and external guides and resources
• Lead organizational change management efforts related to new systems, technologies, and operational practices, including planning, training, implementation, and evaluation

Program Operations & Infrastructure

• Provide oversight ofday-to-day operational alignment across Community Health programs to ensuresmooth and consistent execution
• Ensure seamless collaboration with the VolunteerCoordinator to develop and implement volunteer opportunities that advance Community Health programs.

Data, Reporting & Continuous Improvement

• Ensure the development and maintenance of systems for tracking program outputs and outcomes
• Supports Director of Community Engagement & Community Health in training program teams to help them enter accurate and consistent data collection
• With partnership from the Director of Community Engagement and Community Health, work with qualitative data to identify trends, gaps, and opportunities for improvement
• Provide regular updates and insights to the Director of Community Engagement & Community Health
• Assess community needs, organizational capacity, and funding opportunities to guide program growth and strategic priorities
• Develop and strengthen partnerships with healthcare systems, housing agencies, public agencies, nonprofits, and community-based organizations 
• Ensure programs maintain high standards of quality, compliance, equity, responsiveness, and measurable impact
• Support data-informed decision-making and evaluation processes to improve organizational effectiveness and community outcomes
• Identify and pursue new funding opportunities, partnerships, and strategic initiatives that expand organizational impact

This position directly supervises the Volunteer Coordinator AmeriCorps Vista and the Community Health Program Managers

• May supervise contracted, consultation, and community health support roles, as applicable 

To perform this role successfully, an individual must demonstrate the following competencies:

• Strong leadership and organizational management skills 
• Knowledge of community health systems, housing programs, food security initiatives, and/or aging services 
• Ability to assess and leverage organizational and community resources effectively 
• Excellent interpersonal, facilitation, and relationship-building skills 
• Demonstrated ability to lead through change, growth, and organizational evolution 
• Strong written and verbal communication skills 
• Ability to build collaborative relationships across departments and with external stakeholders 
• Commitment to equity, inclusion, cultural responsiveness, and community-centered leadership 
• Ability to analyze challenges, identify solutions, and implement sustainable systems and processes 
• Proficiency with Microsoft Office and donor/program database systems, including Raiser’s Edge 
• Experience working within diverse cultural communities 
• Demonstrated experience leading teams and managing cross-functional departments 
• Strong organizational, analytical, and operational leadership skills 
• Ability to work collaboratively, strategically, and independently in a fast-paced environment 
• Experience developing systems, policies, and organizational infrastructure 
• Ability to adapt to changing organizational and community needs while maintaining strategic focus
• Systems thinker with a strong orientation toward efficiency and clarity
• Proactive and solutions-oriented
• Adaptable and comfortable working in evolving environments
• Strong commitment to community-centered work and equity

• Bachelor's degree in communications, nonprofit management, public administration, community development, social work or a related field 
• A minimum of five (5) of progressively responsible leadership experience in program operations, systems design, nonprofit management, or a related field
• A minimum of three (3) years direct supervisory experience.
• Demonstrated experience building or improving systems, workflows, or operational processes
• Strong project management skills, with the ability to move initiatives from concept to implementation
• Experience working cross-functionally and supporting multiple programs or teams
• Experience managing or coordinating volunteer programs strongly preferred
• Excellent communication, leadership, relationship-building, and problem-solving skills. 
• Ability to balance big-picture thinking with attention to detail
• Proficiency with data tracking tools and systems (e.g., CRM platforms, spreadsheets, project management tools)

• This position requires regular travel between multiple sites. You will need a valid driver’s license, insurance, and a personal vehicle or other reliable transportation. 

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this job.

While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to sit/stand for long periods of time using a computer monitor and keyboard; use hands to finger, handle, or feel; and reach with hands and arms. The employee is frequently required to stand and walk; kneel, or crouch. Specific vision abilities required by this job include close vision, distance vision, depth perception, and ability to adjust focus.