Advanced Engineer, Customer Support

The candidate provides highly visible customer support through the performance of on-site installation, as well as overseeing any necessary diagnoses, troubleshooting, service, and repair of K&S equipment and systems. 
Day-to-Day activities include:
•    On site installation of equipment including new equipment, upgrades   and also system relocation
•    Providing troubleshooting for both hardware and software. 
•    Providing responsive telephone and email support, ensuring customers' successful use of equipment
•    Performing basic buy-off and fine tune process parameters
For this job, the candidate will need to have an Engineering degree/Technical Study and be familiar with the technical aspects of equipment with at least 2 years of relevant working experience. He/she should also have strong problem solving and excellent communication skills.