Senior Engineer I, Customer Support

The candidate will present K&S technically and professionally to ensure that K&S equipment is installed, maintained and repaired, aiming at customers’ satisfaction through reliability and proactive on-site support. 
•    Day-to-Day activities include:
•    On site installation of equipment including new equipment, upgrades   and also system relocation
•    Providing troubleshooting for both hardware and software. 
•    Providing responsive telephone and email support, ensuring customers' successful use of equipment
•    Developing buy-off receipts
•    Instructing and Training customers in the use of the equipment
For this job, the candidate will need to have an Engineering degree/Technical Study and be familiar with the technical aspects of equipment with at least 5 years of relevant working experience. He/she should have strong K&S relevant machine knowledge and data analysis skills. He/she should also have strong problem solving and excellent communication skills.