App Dev & Support Engineer III

Job Description – Scrum Master

We are looking for an experienced Scrum Master with 5+ years of hands-on experience running projects on Azure DevOps(ADO). The Scrum Master will lead Agile delivery teams supporting the implementation and modernization of the Provider Management Module within a State Medicaid/MMIS ecosystem. This role is responsible for facilitating Agile practices, removing delivery impediments, managing cross-functional dependencies, and ensuring successful implementation of provider enrollment, credentialing, provider data management functionalities.

Key Responsibilities

1. Facilitate all Scrum ceremonies including Sprint Planning, Daily Stand-Ups, Sprint Reviews, and Retrospectives.
2. Coach team members and stakeholders on Agile principles, Scrum framework, and continuous improvement practices.
3. Drive team accountability for sprint commitments and delivery objectives.
4. Remove impediments and proactively resolve issues impacting project timelines.
5. Monitor sprint progress, team velocity, and release readiness. 
6. Track and report Sprint Velocity, Burndown/Burnup Metrics, Team Capacity, Release Progress, Defect Leakage and Sprint Predictability.

Required Skills & Qualifications

• Certified Scrum Master (CSM), PSM, or SAFe Scrum Master certification.
• Experience with Medicaid Enterprise Systems (MES) or MMIS modernization programs.
• Knowledge of CMS Provider Enrollment requirements.
• Experience working with State government agencies.
• Experience in large-scale digital transformation initiatives.
• Excellent communication, problem-solving, and stakeholder management skills.

Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.

Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.

For US applicants: People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by submitting their request through this form that must be downloaded:  click here to access or download the form.  Complete the form and then email it as an attachment to FTADAAA@conduent.com. You may also click here to access Conduent's ADAAA Accommodation Policy.