JOB DETAILS

Service Advisor - 2nd Shift

CompanyTranswest Inc
LocationFountain
Work ModeOn Site
PostedAugust 6, 2026
About The Company
As one of the fastest-growing transportation specialists in the nation, we can professionally guide your organization to the next level in transportation solutions. We offer retail and fleet sales and service with applications in every industry, including car sales, light, medium, and heavy-duty truck sales, and specialty vehicle sales of school buses, fire trucks, and recreational vehicles. Furthermore, we manufacture custom service and lube truck bodies for construction and repair applications. Transwest also offers a full line of medium to heavy-duty trailers for personal and commercial use. Complementing our truck and trailer sales is one of the nations largest full-line truck and trailer parts facilities. With 145 state-of-the-art service bays and an army of the best-certified technicians, Transwest will keeps fleets working. Should you require emergency road service, we can provide that as well. At Transwest, we consider you a friend, and we value that relationship. Our vision is to provide a premium quality experience each time we are granted an opportunity and keep you coming back for all of your transportation needs.
About the Role

Description

The Service Advisor is responsible for meeting with customers, listening to their concerns about their vehicle, suggesting repair and maintenance services, selling new accessories or replacement parts as well as keeping the customer informed of the repair services progress.


WE OFFER A FULL BENEFITS PACKAGE FOR ELIGIBLE EMPLOYEES INCLUDING:

  • Medical, Dental, and Vision Insurance
  • Life (Voluntary and Employer Paid) and Disability Insurance
  • 401(K) with company match beginning with your first contribution.
  • HSA and/or FSA, as applicable
  • Paid Time Off, Sick Time, and Company Paid Holidays
  • Employee Car Discount Program

ESSENTIAL DUTIES & RESPONSIBILITIES:

  • Listen to the customer description of the problem(s) or service(s) needed.
  • Determine the type of service(s) required and prepare a service order.
  • Engage in upsells and promotions for additional equipment and services.
  • Obtain customer authorization and signatures for all repairs.
  • Present the repair order to foreman for dispatch.
  • Prepare and present the customer with quotes for all repairs.
  • Communicate with the customer and foreman during repairs.
  • Work with the foreman to ensure the repair is completed.
  • Prepare and invoice repair order (RO).
  • Contact the customer for pick up or delivery.
  • Ensure that a secured payment is made prior to releasing serviced vehicles.
  • Keep Uptime Pro updated as needed (Freightliner Elite Support locations).
  • Answer service calls.
  • Additional duties as assigned.

Requirements

WORK ENVIRONMENT & PHYSICAL ABILITIES:

  • Required to perform work inside and outside, in all-weather situations, at the shop division location.
  • Requires frequent sitting, standing, balancing, bending, or stooping for prolonged periods of time.
  • Manual dexterity, fine manipulation, the ability to reach with hands and arms, the ability to lift up to 80 lbs.
  • Must be able to operate simple, complex and heavy-duty machinery.
  • Normal range of hearing and vision.

REQUIRED EDUCATION, EXPERIENCE, KNOWLEDGE & SKILLS:

  • High School diploma or equivalent.
  • Valid Driver's License and MVR in good standing.
  • Ability to multi-task.
  • Someone who is detail-oriented.
  • Excellent written and verbal communication skills.
  • Ability to work any shift if needed.
  • Ability to successfully complete a general abilities assessment, pass a post-offer background check, physical and drug screen.

PREFERRED EDUCATION, EXPERIENCE, KNOWLEDGE & SKILLS:

  • Previous experience as a service writer or advisor.
  • Knowledge of diesel engines, gas engines, drivetrain and suspension.
  • Heavy and medium duty truck industry experience.
  • CDL preferred (Heavy Duty service locations only)

JOB DETAILS:

  • Type: Hourly
  • Shift: Monday-Friday; 10:30 am - 7:00 pm
  • Compensation Range: $26.00 - $32.00
  • Bonus Eligibility: Yes
  • Reports To: Service Manager
  • Closing Date: Open Until Filled

#TW

Key Skills
Customer ServiceRepair EstimationUpsellingCommunicationMulti-taskingDetail-orientedInvoicingDiesel Engine KnowledgeGas Engine KnowledgeDrivetrain KnowledgeSuspension KnowledgeHeavy Duty Truck Industry KnowledgeRecord KeepingTechnical Documentation
Categories
Customer Service & SupportTradesTransportationManufacturing
Benefits
Medical InsuranceDental InsuranceVision InsuranceLife InsuranceDisability Insurance401(k)HSAFSAPaid Time OffSick TimeCompany Paid HolidaysEmployee Car Discount Program
Job Information
📋Core Responsibilities
The Service Advisor manages customer interactions by identifying vehicle service needs, preparing repair orders, and providing accurate quotes. They also coordinate with the foreman to ensure repairs are completed efficiently and maintain clear communication with customers throughout the process.
📋Job Type
full time
💰Salary Range
$26 - $32
📊Experience Level
0-2
💼Company Size
516
📊Visa Sponsorship
No
💼Language
English
🏢Working Hours
40 hours
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