JOB DETAILS

Call Center Patient Representative

CompanySolaris Health Holdings LLC
LocationSterling Heights
Work ModeOn Site
PostedAugust 6, 2026
About The Company
Solaris Health is part of Urology Alliance within The Specialty Alliance, a multi-specialty platform supported by Cardinal Health. Following Cardinal Health’s acquisition of Solaris Health, the organization now contributes its scale, provider network, and operational experience to Urology Alliance. Together, this brings more than 750 providers across more than 250 practice locations in 14 states into a unified physician-led specialty structure. As we continue integrating this large and multi-state organization, our focus remains on strengthening clinical collaboration, supporting physician leadership, and advancing consistent excellence in urologic care. Urology Alliance serves as the specialty platform for leadership, research, workforce development, and quality initiatives across the network. For specialty-level updates and participation opportunities, follow Urology Alliance: https://www.linkedin.com/company/urology-alliance
About the Role

Description

GENERAL SUMMARY

The Call Center Patient Representative answers phones promptly and professionally, and is responsible for scheduling patient appointments, entering and updating patient demographic information, and verifying insurance information. 

Requirements

ESSENTIAL JOB FUNCTION/COMPETENCIES

Responsibilities include but are not limited to:

  • Responsible for acquiring critical demographic, financial, medical and insurance information from patients in a professional, courteous, caring and compassionate atmosphere.
  • Answers telephones in a professional manner.
  • Schedules appointments.
  • Takes messages for patients using electronic medical records.
  • Verifies and updates patient demographic information.
  • Registers new patients.
  • Addresses patient requests and inquires.
  • Resolves patient concerns.
  • Returns calls as necessary.
  • Updates registration and insurance information for existing patients.
  • Performs other position related duties as assigned.
  • Employees shall adhere to high standards of ethical conduct and will comply with and assist in complying with all applicable laws and regulations. This will include and not be limited to following the Solaris Health Code of Conduct and all Solaris Health and Affiliated Practice policies and procedures; maintaining the confidentiality of patients' protected health information in compliance with the Health Insurance Portability and Accountability Act (HIPAA); immediately reporting any suspected concerns and/or violations to a supervisor and/or the Compliance Department; and the timely completion the Annual Compliance Training.

CERTIFICATIONS, LICENSURES OR REGISTRY REQUIREMENTS

  • N/A

KNOWLEDGE | SKILLS | ABILITIES

  • Adept at multitasking.
  • Customer-oriented with ability to remain calm in difficult situations.
  • Detail-oriented.
  • Excellent verbal and written communication skills.
  • Knowledge in healthcare systems operations such as EMR.
  • Skill in using computer programs and applications including Microsoft Office.
  • Complies with all health and safety policies of the organization.
  • Complies with HIPAA regulations for patient confidentiality.

EDUCATION REQUIREMENTS

  • High School Diploma or equivalent required.

EXPERIENCE REQUIREMENTS

  • Previous experience in a busy medical office preferred.

REQUIRED TRAVEL

  • N/A

PHYSICAL DEMANDS

Carrying Weight Frequency

1-25 lbs. Frequent from 34% to 66%

26-50 lbs. Occasionally from 2% to 33%

Pushing/Pulling Frequency

1-25 lbs. Seldom, up to 2%

100 + lbs. Seldom, up to 2%

Lifting - Height, Weight Frequency

Floor to Chest, 1 -25 lbs. Occasional: from 2% to 33%

Floor to Chest, 26-50 lbs. Seldom: up to 2%

Floor to Waist, 1-25 lbs. Occasional: from 2% to 33%

Floor to Waist, 26-50 lbs. Seldom: up to 2%

Key Skills
Patient schedulingInsurance verificationData entryElectronic medical recordsCustomer serviceMultitaskingCommunication skillsHIPAA complianceMicrosoft OfficeRegistrationProblem solvingAttention to detail
Categories
HealthcareCustomer Service & SupportAdministrative
Job Information
📋Core Responsibilities
The Patient Representative is responsible for scheduling appointments, verifying insurance information, and maintaining accurate patient demographic records. They also provide professional customer service by addressing patient inquiries and resolving concerns in a compassionate manner.
📋Job Type
full time
📊Experience Level
0-2
💼Company Size
296
📊Visa Sponsorship
No
💼Language
English
🏢Working Hours
40 hours
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