JOB DETAILS

Content Writer - Remote, GCCA

CompanyTransUnion
LocationJohannesburg
Work ModeRemote
PostedAugust 7, 2026
About The Company
TransUnion is a global information and insights company that makes trust possible in the modern economy. We do this by providing an actionable picture of each person so they can be reliably represented in the marketplace. As a result, businesses and consumers can transact with confidence and achieve great things. This picture is grounded in our legacy as a credit reporting agency which enables us to tap into both credit and public record data; our data fusion methodology that helps us link, match and tap into the awesome combined power of that data; and our knowledgeable and passionate team, who stewards the information with expertise, and in accordance with local legislation around the world. A leading presence in more than 30 countries across five continents, TransUnion provides solutions that help create economic opportunity, great experiences and personal empowerment for hundreds of millions of people. We call this Information for Good® — it’s our purpose, and what drives us every day. Get Support / Contact Us Customer Support: https://transu.co/60024D64I Business Support: https://transu.co/60044D67G
About the Role

TransUnion's Job Applicant Privacy Notice

Team Overview

The Global Operations Care and Servicing Knowledge Management Team manages and maintains the internal knowledge platform that enables agents to quickly access accurate, up-to-date policies, procedures, and operational guidance needed to support customers effectively. The team oversees the end-to-end knowledge content lifecycle, including stakeholder collaboration, review, approval, and publication, ensuring all content meets quality, governance, and compliance standards. Through continuous improvement and optimization of knowledge resources, the team drives consistency, efficiency, and informed decision-making across the Operations organization.

This is a remote position which may require occasional in-person attendance at work-related events at the discretion of management.

 

Role Overview And Core Responsibilities

  • Create and maintain clear, user-friendly knowledge articles that support compliance with company policies and federal/state regulations.
  • Simplify complex procedures and translate technical or policy-driven information into easy-to-understand content for diverse audiences.
  • Optimize knowledge base content, structure, and search functionality to improve the user experience and operational efficiency.
  • Conduct keyword research and implement search optimization strategies to improve content discoverability and accessibility.
  • Analyze usage trends, search behavior, and user feedback to identify opportunities for continuous improvement.
  • Recommend and implement enhancements to content organization, linking, and knowledge management processes.
  • Develop scalable content that can be effectively leveraged across multiple channels, audiences, and business functions.
  • Identify agent pain points and knowledge gaps using analytics tools and available reporting resources to drive informed improvements.
  • Communicate effectively with stakeholders at all levels, tailoring messaging and deliverables to meet diverse needs.
  • Independently manage priorities and multiple projects while demonstrating strong technical proficiency and advanced English communication skills.

 

Required Knowledge And Experiences

  • Bachelor’s degree in Business, Communications, Marketing, or a related field preferred or a minimum of 3-5 years in content writing role.
  • Demonstrates strong listening, communication, and consultative skills, with the ability to understand stakeholder needs and provide effective recommendations.
  • Experience working with Content Management Systems (CMS), including creating, maintaining, and administering content within CMS environments.
  • Strong presentation and interpersonal skills, with the ability to engage professionally and effectively with diverse audiences across the organization and with external partners.
  • Proven ability to work both independently and collaboratively in team environments, manage multiple priorities, and exercise sound judgment regarding issue resolution and escalation.

For positions based in South Africa, preference will be given to suitably qualified candidates from designated groups in line with the company's Employment Equity plan and targets.


Should you not hear from TransUnion within 3 weeks from applying, please regard your application as unsuccessful.


Employment with TransUnion GCC Africa requires that you work from a fibre‑ready home environment that supports confidential and comfortable day‑to‑day work. You may be based anywhere in South Africa with fibre connectivity; however, working outside of South Africa is not permitted. A minimum 100/100 Mbps fibre line is required and must be installed or upgraded by day one of employment. As a credit bureau, certain roles also require a clear credit record.


TransUnion Overview:

At TransUnion, our Workforce for Good is built on purpose, impact, and opportunity. We empower our people to grow, innovate, and make a meaningful difference for our communities and customers all while being supported to thrive both professionally and personally. With a strong focus on flexibility, wellbeing, and collaboration, you’ll work with exceptional people across the globe, pioneering products, and cutting‑edge technology that truly matters.


At TransUnion GCC Africa, you’ll join a purpose‑driven organisation that invests in its people through competitive rewards, comprehensive benefits, and meaningful career development. We offer permanent work‑from‑home flexibility, wellbeing support for you and your family, and access to global exposure and accredited learning so you can grow your career while maintaining balance.


TransUnion Job Title



Specialist I, Consumer Training and Policy Development
Key Skills
Content writingKnowledge managementContent management systemsTechnical writingSearch optimizationStakeholder managementData analysisCommunication skillsPolicy developmentProject managementUser experienceComplianceReportingConsultative skillsPresentation skills
Categories
Customer Service & SupportMarketingTechnologyManagement & LeadershipData & Analytics
Benefits
Permanent work-from-home flexibilityWellbeing supportCompetitive rewardsCareer developmentAccredited learning
Job Information
📋Core Responsibilities
Create and maintain clear, user-friendly knowledge articles to support compliance and operational efficiency. Optimize knowledge base content and search functionality while analyzing usage trends to drive continuous improvement.
📋Job Type
full time
📊Experience Level
2-5
💼Company Size
17102
📊Visa Sponsorship
No
💼Language
English
🏢Working Hours
40 hours
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