JOB DETAILS

Self Storage Assistant - Housing Provided after six months' Employment

CompanyPlatinum Storage Group
LocationSpokane
Work ModeOn Site
PostedAugust 7, 2026
About The Company
Platinum Storage Group is a privately-held commercial real estate company established in 1999 by Skip Elefante, a 30 year veteran of the self-storage industry. Platinum is a nationwide owner and operator of self-storage properties. Platinum is currently ranked as a Top Operator and sits as a member of the Larger Operators Council and founding shareholder in the StoreLocal Marketing Co-op and Tenant Inc. Having managed and owned facilities in over 21 states, Platinum now operates a scalable platform that allows it to acquire properties for its own account as well as deliver turnkey property management solutions to third party owners. Platinum operates self-storage facilities located throughout 7 states. The portfolio is comprised of 2.5 million square feet of space. In addition to Platinum-owned properties, the company represents individual and institutional investors. Platinum’s proven track record of identifying unique self-storage investments, as well as overseeing and implementing successful operating plans for each facility, has attracted numerous capital partners seeking to benefit from the lucrative investment opportunities available in the self-storage sector. Platinum’s team delivers extensive experience in the acquisition, development and management of self-storage, and excels at identifying properties with value-added opportunities and potential for higher returns by expanding, renovating and repositioning these assets to produce potentially significant returns and increase their overall value.
About the Role

Description

Self Storage Assistant

This is a full-time role with a schedule of:

Tuesdays - Saturdays

9:00am to 5:30pm


AFTER SIX (6) MONTHS OF EMPLOYMENT, EMPLOYEE QUALIFIES FOR RESIDENCE IN THE ONSITE APARTMENT, WHICH INCLUDES RENT AND UTILITIES. 


SUMMARY/EXPECTATIONS Provides outstanding/knowledgeable customer service to all customers, including answering phones, returning customer voicemail messages, and greeting customers in the office as well as throughout the site while performing other duties. Performs administrative and site maintenance duties as part of the normal day-to-day duties.


ESSENTIAL FUNCTIONS

  • Provide excellent customer service in person, over the phone, and online
  • Assist customers with unit rentals, payments, and account questions
  • Conduct property tours and explain unit features and benefits
  • Maintain the cleanliness and appearance of the facility
  • Perform daily site checks, including security walkthroughs
  • Effectively resolve customer/tenant problems
  • Complete and submit company forms and reports accurately and timely
  • Process payments and complete basic administrative tasks


OTHER JOB FUNCTIONS

• Contribute to a positive work environment

• Maintain a professional personal appearance

• Perform minor maintenance & custodial duties

• Enforce rules governing the property

• Maintain clean, orderly office and restrooms

• Stock merchandise (if applicable)

• Perform other duties as assigned


PHYSICAL REQUIRMENTS

• Sit or stand for up to 8 hours per day

• Ability to traverse entire property for audit, lock removal or tour purposes

• Ability to bend, twist and lift

• Ability to frequently lift or move up to 25 lbs. of pressure; occasionally lift or move up to 40 lbs. of pressure


Requirements

QUALIFICATIONS

• Previous retail, support, or customer service experience

• Previous maintenance experience highly preferred

• Computer experience (preferably MS Office suite)

• Communicate effectively, both written and verbally (English)

• Demonstrates high customer service standards

• Pass a pre-employment drug screen and have acceptable results of a background check

• Current valid driver’s license and auto insurance

Key Skills
Customer serviceAdministrative tasksProperty maintenanceFacility managementCommunicationConflict resolutionComputer literacyMS Office suiteSecurity walkthroughsInventory management
Categories
Customer Service & SupportAdministrativeRetailTradesSecurity & Safety
Benefits
Housing provided after six months of employmentRent includedUtilities included
Job Information
📋Core Responsibilities
The Self Storage Assistant provides customer service, manages unit rentals, and processes payments. They are also responsible for maintaining the cleanliness and security of the facility through daily site checks and minor maintenance tasks.
📋Job Type
full time
📊Experience Level
0-2
💼Company Size
42
📊Visa Sponsorship
No
💼Language
English
🏢Working Hours
40 hours
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