Case Manager Level III

Life changing work * Welcoming staff * Generous benefits * Advancement opportunities

Join the St. Vincent de Paul Society of San Francisco and be part of the solution to break the cycles of homelessness and domestic violence in San Francisco.

St. Vincent de Paul Society of San Francisco operates the Multi-Service Center - Northern California’s largest homeless shelter, the Division Circle Navigation Center for chronically homeless individuals and couples and the Riley Center - Domestic Violence shelter and services for survivors. We have over 200 employees working in 4 locations. We are proud of our diversity and of our more than 150-year history of helping others in San Francisco.  St. Vincent de Paul Society of San Francisco’s mission is to offer hope and service, on a direct person to person basis, working to break the cycles of homelessness and domestic violence.

SUMMARY:

This Case Manager III provides a full range of direct case management to clients at our MSC (Multi Service Center) homeless shelter. This position evaluates client needs and develops a service plan for approximately 25 active clients.  This is a Full-time, non-exempt, Union position. 

SALARY AND BENEFIT OVERVIEW:

This Case Manager III starts at pays $30.60 per hour. St. Vincent de Paul Society of San Francisco offers a robust benefits package that includes:

• Kaiser HMO medical paid in full
• Voluntary dental, vision and life insurance
• 403b retirement plan with employer-paid match after one year of employment
• Employee Assistance Program
• Ten vacation and ten sick days accrued per year, two personal floating holidays and twelve and a half holidays offered per year

RESPONSIBILITIIES:

• Provide direct client services: individual peer counseling, case management, advocacy, and accompaniment. 
• Ensure Coordinated Entry Case Management Services at MSC are complying by regularly monitoring client activity related to achieving personal and programmatic goals.
• Conduct new client screenings: review applications and interview new clients.
• Client information must be entered into the ONE database within 48 hours.
• Create a service plan for each client with key issues prioritized.  
• Partner with service providers to meet each client’s service plan goals by coordinating care.
• Assist clients in maintaining stability by offering support and linkage to services.
• Problem solves with the client to determine how best to assist the client.
• Observe clients passively, using Motivational Interviewing, to determine issues that need intervention.
• Facilitate meetings and support groups as needed.
• Develop client exit survey and case summary to support outcomes and program analysis.
• Maintain electronic client records in Salesforce, individual case files, daily logs, and service statistics in an accurate and timely manner.
• Participate in regular staff meetings including case management meetings and program development.
• Participate in on-going staff development and training, through employer and the required trainings with Dept. of Public Health.
• Perform other appropriate duties as assigned.

QUALIFICATIONS:

• BA degree in social services, psychology, or another related field.  Equivalent work experience may be accepted in lieu of a degree.
• Case management experience required.
• Two years’ experience providing services to chronically homeless preferred.  Relevant comparable experience will be considered.
• Demonstrated skills in counseling, case management, and client advocacy.
•  Familiarity with the philosophy and approach of Harm Reduction, Motivational Interviewing and OARS.
• Strong interpersonal, verbal, and written communication skills in English.
• Understanding of homeless issues, especially in context to race, class, gender, and sexual identity.
• Understanding of Housing First Approach to care for homeless population.  Understanding of coordinated entry system.
• Knowledge, experience, and comfort working with a diverse community, including LGBTQQ, youth, immigrant, low-income communities, and communities of color.
• Proficient in using MS Office including Word, Outlook, and Excel.
• Working knowledge of community resources and familiarity with SF homeless shelter systems and services.
• Demonstrated commitment to open, direct, and non-violent communication.
• Ability to de-escalate crisis situations and make decisions under pressure.
• Proficient reporting skills including data entry, Excel, and Word processing.
•  Strong initiative and ability to work both independently and cooperatively with staff and management.
• Ability to maintain professional boundaries with clients, volunteers, and staff.
• Commitment to the mission of St. Vincent de Paul Society of San Francisco.

Covid vaccination and negative result on TB test required.

St. Vincent de Paul Society of San Francisco celebrates diversity, equity, inclusion and belonging and is an Affirmative Action/Equal Opportunity Employer.

We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.