JOB DETAILS

Remote Call Center Representative

CompanyEducation Affiliates
LocationWhite Marsh
Work ModeRemote
PostedAugust 7, 2026
About The Company
FORTIS is a post-secondary network of colleges and institutes that engages students in a powerful learning and training experience for lifelong growth. With the addition of each new campus, FORTIS now offers career-based certificate, diploma and degree-granting programs at more than 40 schools in 15 states. FORTIS College and FORTIS Institute campuses prepare students for careers in healthcare, nursing, medical, dental, business, information technology, massage, cosmetology and the skilled trades such as welding and HVAC. FORTIS College Online also offers online learning platforms for a variety of associate degree programs for adults and members of the military community. Each of our colleges and institutes are institutionally accredited by one of the following accrediting bodies: Accrediting Bureau of Health Education Schools (ABHES) Accrediting Commission of Career Schools and Colleges (ACCSC) Accrediting Council for Independent Colleges and Schools (ACICS) Accrediting Commission of the Accrediting Council for Continuing Education and Training (ACCET) Accrediting Commission of the Council on Occupational Education (COE) For consumer information please visit www.fortis.edu
About the Role

Represents and provides information about the EA schools to prospective students via the telephone.

Essential Duties and Responsibilities:

  • Transfers phone calls to appropriate campus
  • Provides information about campuses
  • Provides a professional company image through phone interaction
  • Accurately and completely portrays educational programs, expected outcomes, student services, and financial consideration to students
  • Organizes workflow to meet departmental goals
  • Meets all quality standards
  • Regular and reliable attendance

     

Skills/Competencies/Qualifications:

  • High School Diploma or GED
  • Basic PC skills with capability to learn customer service applications
  • Persuasive communication skills
  • Typing 20-25 wpm
  • Previous call center / customer service experience preferred
  • Record of achievement illustrating strong goal orientation
  • Display of highest levels of integrity and intelligence
  • Ability to multi-task and to succeed within strict deadlines
  • Strong detail orientation and capability to be highly organized
  • Proven ability to interact effectively with prospective students

 

Key Skills
Customer serviceCommunication skillsTypingMulti-taskingGoal orientationDetail orientationOrganizationPC skillsPersuasive communicationIntegrity
Categories
Customer Service & SupportEducationAdministrative
Job Information
📋Core Responsibilities
The representative provides information about EA schools to prospective students via telephone and maintains a professional company image. They are responsible for accurately portraying educational programs and student services while meeting departmental quality and attendance standards.
📋Job Type
part time
📊Experience Level
0-2
💼Company Size
1120
📊Visa Sponsorship
No
💼Language
English
🏢Working Hours
40 hours
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