JOB DETAILS

Business Analyst

CompanyHarte Hanks
LocationNot specified
Work ModeOn Site
PostedAugust 7, 2026
About The Company
We are The Customer Company® — a global leader in Customer Experience (CX), Omnichannel Marketing, Data Services, Customer Care, Fulfillment, and Logistics. For nearly 100 years, Harte Hanks has helped brands grow closer to customers by delivering real business outcomes—powered by strategy, empathy, and data. 🔑 What Sets Us Apart Omnichannel Marketing & Data Services: From data cleansing, enrichment, and segmentation to fully integrated direct and digital campaigns, we connect brands with the right people at the right time—driving relevance, engagement, and results. Customer Care: Outsourced customer service with a human-first approach—turning friction into loyalty and brand love. Fulfillment & Logistics: We manage 4M+ packages and 4B+ mail pieces annually with 99.98% accuracy—spanning ecommerce, kitting, point-of-purchase, and product recalls. Supply Chain Optimization: Our Allink360™ TMS platform leverages analytics and a 9K+ carrier network to move 1.3B+ pounds of freight annually with precision and speed. 🌎 Who We Serve We partner with leading brands across CPG, pharma, retail, B2B, and ecommerce. Our average client tenure exceeds 12 years, built on trust, transparency, and tangible ROI. 🚀 Why Harte Hanks? We offer fully integrated solutions across data, marketing, customer care, fulfillment, and logistics—so your customers feel known, valued, and served at every step of the journey. 🧩 Specialties Data Services • Omnichannel Marketing • CRM • Demand Gen • CX Strategy • Customer Care • eCommerce Fulfillment • Print & Sample Fulfillment • Product Recalls • 3PL • TMS • Analytics • Direct Marketing • Supply Chain Optimization
About the Role

Position Summary:

The Business Analyst is responsible for working with the global Business Intelligence team in order to provide reports, insight, and analysis for various client and internal projects focused on our contact center business. In this role, you will be responsible for formulating sound strategies, providing insight into business operations through statistical analysis, report creation, and project management. The ideal candidate will apply high-quality expertise to the implementation of our Business Intelligence solutions that leverage our reporting packages, technology platforms, and analytical tools. 

The Business Analyst role is a combination of hands-on analysis along with report design. This position will require excellent communication and analytical skills. The responsibilities of this role include managing multiple projects, providing analytical guidance, implementing reports and report modifications, meeting with the account and client teams, and adding value to operational projects through data driven insight.

Essential Functions and Responsibilities:

  • Meet with end users to understand business needs and gather requirements
  • Translate requirements into actionable reports
  • Provide consultative support to our clients that is data-based, analysis-driven, and grounded in a solid understanding of call center operations and customer relationship management
  • Manage projects, tasks, and systems utilizing project management methodology
  • Extracting data from multiple source systems and creating comprehensive reports for our end users
  • Perform various ad-hoc analyses, including but not limited to, customer satisfaction analysis, tenure and learning curve analysis, quality of service analysis, contractual KPI driver analysis, and financial performance
  • Consult with end-users to help define specifications for the analysis projects and system enhancements
  • Implement streamlined and automated solutions for reporting practices
  • Become an expert in client-owned systems and tools in order to provide recommendations to the account team on how to best utilize the system for their business

Experience, Skills, and Education Requirements:

  • Strong problem-solving and analytical skills
  • Strong understanding of data collection, management, and analysis
  • Must have at least a year call center experience and familiarity with operational/business metrics
  • Bachelor’s degree or 4 years equivalent work experience in related field
  • Microsoft Excel expert (lookups, formulas, pivots, macros)
  • Proficiency in MS Office
  • SQL experience (writing SQL statements to analyze data: joining, filtering, aggregating)
  • Visual design experience (web pages, dashboards, presentations)
  • Call center / BPO experience
  • Excellent technical writing skills and verbal communication skills
  • Experience or working knowledge in Project Management preferred
  • Experience in requirements management, analysis and communication preferred
  • Strong leadership skills and ability to work with minimum supervision
Key Skills
Business IntelligenceStatistical AnalysisProject ManagementData AnalysisReport DesignMicrosoft ExcelSQLTechnical WritingCommunicationCall Center OperationsCustomer Relationship ManagementDashboard DesignRequirements GatheringData ExtractionKPI Analysis
Categories
Data & AnalyticsCustomer Service & SupportTechnologyManagement & LeadershipConsulting
Job Information
📋Core Responsibilities
The Business Analyst will provide data-driven insights and reports to support global business operations and client projects. They are responsible for managing multiple projects, gathering requirements, and implementing automated reporting solutions.
📋Job Type
probationary
📊Experience Level
2-5
💼Company Size
4277
📊Visa Sponsorship
No
💼Language
English
🏢Working Hours
40 hours
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