Healthcare Dining Services Manager

Description

About Three Oaks Senior Dining, LLC

Three Oaks Senior Dining is a forward-thinking boutique dining services company dedicated to elevating the culinary experience in senior living communities. We specialize in creating highly personalized and meaningful dining experiences that reflect the unique identity of each community we serve.

Our passion lies in helping our partners grow their brands through exceptional food service, transparent operations, and genuine hospitality. We believe that when our clients thrive, their residents and staff do too. Integrity, purpose, and transparency—in sourcing, preparation, communication, and pricing—are the foundation of everything we do.

At Three Oaks, we recognize that food is more than a meal. It’s a way to connect, to nourish the whole person, and to bring joy and authenticity to daily life.

About the Role

We’re looking for team members who lead with integrity, inspire excellence, and are driven to elevate the dining experience in senior living. Ideal candidates bring a strong background in operations, team development, and customer satisfaction, along with the ability to adapt and find creative solutions in a fast-paced setting.

This is a highly collaborative role that requires the ability to manage multiple priorities, work across departments, and engage with diverse stakeholders—all while delivering exceptional experiences to residents and guests alike.

Responsibilities

• Manage and update resident profiles and traycard tickets in ticket system. Ensure accuracy of diet orders and monitors food intolerances, allergies, and food preferences. 
• Includes updating resident diets, supplements, adaptive equipment, and food preferences as needed and required. 
• Attend required Healthcare meetings on a rotating schedule with RD in person and online as requested - schedule to be attached and is subject to change 
• Meet with new admissions as needed utilizing the food preference questionnaire. Interview residents for nutrition-related information and other nutrition screening data
• Document nutrition information in medical record 
• Assist the dietitian by maintaining accurate records of all interactions with residents. Consistently perform assessment communications in the medical record. Complete clear and concise notes in the medical record after each visit. 
• Assist residents with food selection based on written diet orders, and suggesting appropriate, available substitutes while honoring residents preferences.
• Immediately notify the Registered Dietitian with any nutrition related concerns found when interviewing or working with residents or other interdisciplinary staff including but not limited to: significant weight loss or gain, decrease in appetite, poor appetite, changes in chewing/swallowing, refusal of food or supplements, and any other concerns that require the Registered Dietitian to address.  
• Fill out required daily productivity sheet 
• May develop and document nutrition education plan by determining resident needs, selecting appropriate resources and utilizing tools for effective teaching when requested by residents, medical staff or dietitian 
• Support menu development and modifications using approved ThreeOaks diet manual to honor residents needs and cultural preferences/intolerances 
• Utilize elements of a standardized recipe including portion control, cooking procedures, HACCP guidelines, food preparation procedures, nutritional analysis, and cost analysis to ensure effective and efficient menu planning
• Use auditing tools provided to audit consistency of food, tray line and meal ticket accuracy, test trays, dining room and kitchen sanitation audits as directed by manager. 
• Ensure accurate preparation and serving of therapeutic diets and nutritional supplements
• Adhere to federal, state, and local guidelines and laws including but not limited to HIPPA, resident abuse, and Elder Justice Act. 
• This role is considered a member of the dining services management team and must be available and prepared to work additional hours as business needs require, including peak seasons, inspections and special projects
• Any other duties assigned by the director of dining services 

Competencies

• Dependability: Job requires being reliable, responsible, and dependable in fulfilling obligations.
• Attention to Detail: Job requires being careful about detail and thorough in completing tasks.
• Cooperation: Job requires being pleasant with others on the job and displaying a good-natured, cooperative attitude.
• Integrity: Job requires being honest and ethical.
• Stress Tolerance: Job requires accepting criticism and dealing calmly and effectively with high-stress situations.

Expected Shift will primarily be 10:30am - 7:00pm, will be required to work every other weekend, and rotating holidays.

Requirements

• High School diploma or equivalent
• Two or more years of supervisory food service experience in a healthcare setting strong preferred
• Two or more years of supervisory food service experience required.
• ServSafe certification
• Registration as a dietetic technician or CDM/CFPP certification or the ability/willingness to obtain one within 12 month required
• Knowledge of state and federal food programs