Senior Enterprise Application Support Specialist

Description

 Fully Remote Opportunity 

Position Summary

The Senior Enterprise Application Support Specialist independently owns and supports business-critical applications. This role ensures applications remain stable, secure, supportable, and aligned with business needs through advanced troubleshooting, vendor coordination, lifecycle management, and automation.

Key Responsibilities

• Own assigned applications, including production support, maintenance, upgrades, monitoring, documentation, and recovery planning.
• Lead troubleshooting and root-cause analysis for complex incidents and recurring issues.
• Coordinate application changes, releases, testing, patches, and implementations.
• Manage vendor escalations, technical issues, deliverables, and deadlines.
• Partner with business and technical teams to identify requirements and improve applications and processes.
• Monitor application health and address reliability, resiliency, and support gaps.
• Maintain support procedures, system diagrams, recovery instructions, and knowledge articles.
• Use PowerShell or similar tools to automate repeatable support and administrative tasks.
• Communicate incident status, risks, changes, and project progress to stakeholders.
• Provide after hours and on-call support.

Requirements

Required Qualifications

• Five or more years of enterprise application support experience.
• Experience independently supporting or owning business-critical applications.
• Strong troubleshooting and root-cause analysis skills.
• Experience with application monitoring, incident response, change management, testing, and documentation.
• Experience coordinating with software vendors and technical and business stakeholders.
• Experience with Git, Azure DevOps, Rest APIs
• PowerShell, python, or comparable scripting experience.
• Strong customer service, organization, communication, and problem-solving skills.
• Associate degree in information technology or a related field, or equivalent relevant experience.
• Ability to provide weekend support when required.

Preferred Experience

Experience with a combination of the following is preferred.

• Microsoft 365, Entra ID, Exchange Online, SharePoint, Intune, or hybrid Microsoft environments.
• Windows Server, SQL Server, IIS, Apache, Active Directory, Group Policy, DNS, or file services.
• Document management, workflow, managed file transfer, monitoring, authentication, or certificate-management platforms.
• Application resiliency, recovery testing, high availability, Linux, or advanced automation.

Other Duties

Duties may change based on organizational needs.