JOB DETAILS
Quality Assurance Manager
CompanyHome Helpers
LocationMequon
Work ModeOn Site
PostedAugust 8, 2026
About The Company
As everyday life becomes more challenging, a little help can go a long way. Home Helpers® Home Care provides one-on-one in-home care services to seniors and other individuals in need of continuing and recuperative home care. From a few hours a week to 24/7 home care, we’re there when and where you need us to help make life easier!
Home Helpers is the extended family when the family can’t be there. Our focus is to provide the level of care for you or your loved one that we would expect for ourselves and our families. We hire only the best caregivers and provide comprehensive care to individuals wherever they call home. Supporting clients and families across North America, we help families stay connected and focused on the things that matter most to them by providing exceptional care.
Named A Top Low-Cost Franchises by Franchise Business Review; 5-Star Franchise by Vet-Fran; Endorsed National Provider by Home Care Pulse; and Endorsed National Provider by Best of Home Care.
Home Helpers Offers:
•Companion Care
•Homemaker Services
•Personal Care
•Respite Care
•Skilled Home Health Care Services
•Alzheimer’s and Dementia Care
Franchise Info: HomeHelpersFranchise.com
Privacy Policy: HomeHelpersHomeCare.com/privacy-policy
About the Role
Description
Protect the quality of care. Strengthen the caregiver experience. Make a meaningful impact every day.
At Home Helpers Home Care, exceptional care starts with compassion, integrity, accountability, and a genuine commitment to improving the lives of the people we serve. We're looking for a hands-on, relationship-focused Quality Assurance Manager to help ensure every client and caregiver receives the highest level of service.
This leadership role works closely with clients, caregivers, and our office team to monitor service quality, resolve concerns, coach caregivers, improve processes, and drive continuous improvement across our agency.
Requirements
What You'll Do
- Lead agency-wide quality assurance initiatives
- Conduct client visits and caregiver observations
- Investigate concerns and lead service recovery efforts
- Coach and support caregivers in the field
- Build strong relationships with clients, families, and staff
- Monitor quality trends and recommend process improvements
- Partner with leadership to strengthen service delivery and client satisfaction
Qualifications
- Bachelor's degree preferred in Healthcare Administration, Business, Nursing, Social Services, Gerontology, Quality Management, Organizational Leadership, or a related field
- Previous supervisory, coaching, or leadership experience required
- Home care, healthcare, senior services, quality assurance, customer experience, or operations experience strongly preferred
- Strong communication, problem-solving, conflict resolution, and coaching skills
- Proficient with Microsoft Office and able to learn agency software
- Valid Wisconsin driver's license, reliable transportation, and current auto insurance required
- Ability to travel throughout Mequon, Milwaukee, Ozaukee Counties, with occasional travel to Burlington
HHW212
Key Skills
Quality AssuranceLeadershipCoachingCommunicationProblem-solvingConflict resolutionService recoveryRelationship managementProcess improvementHealthcare administrationMicrosoft OfficeOperations management
Categories
HealthcareManagement & LeadershipSocial ServicesCustomer Service & SupportAdministrative
Job Information
📋Core Responsibilities
The Quality Assurance Manager will lead agency-wide quality initiatives, conduct client visits, and perform caregiver observations to ensure high service standards. They will also investigate concerns, resolve service issues, and coach staff to drive continuous improvement.
📋Job Type
full time
📊Experience Level
2-5
💼Company Size
3194
📊Visa Sponsorship
No
💼Language
English
🏢Working Hours
40 hours
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