JOB DETAILS

Experienced Automotive Service Advisor - Subaru

CompanyCMA's Subaru of Winchester
LocationWinchester
Work ModeOn Site
PostedAugust 8, 2026
About The Company
Carter Myers Automotive (CMA) is a family and employee-owned business serving Central Virginia since 1924. We have dealerships across Virginia as well as West Virginia, North Carolina and soon in Maryland, representing 18 new car brands with more than 3000 new and used vehicles in stock. Our technicians are ASE Certified Virginia State Inspectors and our wholesale parts network extends throughout the region. We move lives forward for our associates, customers and communities. We are always hiring! Our company is unique, in that associates earn ownership through an Employee Stock Ownership Plan (ESOP). Started in 1979, our ESOP has grown through the belief that shared ownership means shared success. Everyone you encounter at CMA has a vested interest in the company, at no cost to them. Our brand promise is "Owners Just Do More!"​ CMA started as Stockdell-Myers Hardware in Petersburg, Virginia. We specialized in machine parts and built cars from kits to sell through the store. In 1924, once the assembly line had changed the industry, we reincorporated as Petersburg Motor Company. Our first President was H. Carter Myers. He, his sister and his son kept the business going through the Great Depression and World War II. Our founder's grandson, H. Carter Myers III, joined the company in 1968 and we continued to grow. Today, the 4th generation of the Myers family is our President and CEO. The first woman to lead CMA, Liza Myers Borches has followed in her father's, grandfather's, and great grandfather's footsteps. After more than 100 years in the industry, our core values remain the same: Honesty, Integrity, Customer Service, and Community Involvement. Learn more at www.CMAcars.com.
About the Role

Description

Experienced Service Advisor |Full Time| Subaru

We are seeking an experienced Automotive Service Advisor. As a Service Advisor on our team, you will play a critical role in creating a seamless and exceptional customer experience. You’ll welcome guests, understand their concerns, create accurate repair orders, communicate clearly with technicians, and keep customers updated throughout the entire service process. Your ability to recommend maintenance and repairs, build trust, and maintain relationships will be essential to your success.

About CMA

Carter Myers Automotive (CMA) is an employee-owned (ESOP) company with a people-first culture. We offer career growth, stability, competitive pay and benefits, and a healthy work-life balance. As owners, our team is united by a shared purpose and commitment—because Owners Just Care More.


Compensation & Benefits

  • $50,000 - $80,000+ annual earning potential, with no cap on performance-based bonuses
  • High customer-pay volume and strong service traffic provide excellent income opportunities
  • Employee-Owned Company (ESOP)
  • 401(k) with Company Match
  • Medical, Dental & Vision Insurance
  • Tuition Reimbursement
  • Paid Training and Career Advancement Opportunities
  • Employee Discounts
  • Closed Sundays

Requirements

What You’ll Do

  • Welcome customers and provide an exceptional, friendly service experience
  • Listen carefully to customer concerns and translate them into clear repair orders
  • Explain recommended services in a simple, customer-friendly way
  • Coordinate with technicians to ensure accurate and timely repairs
  • Maintain consistent communication with customers throughout the process
  • Recommend maintenance, repairs, and value-added services
  • Build strong, long-term customer relationships
  • Provide post-service follow-up to ensure satisfaction

What We’re Looking For

  • 2+ years of Automotive Service Advisor experience in a dealership environment preferred, with strong knowledge of repair order management, maintenance recommendations, and customer service excellence.
  • Strong automotive and repair process knowledge
  • Excellent customer service and communication skills
  • Organized; manages multiple repair orders efficiently
  • Confident, ethical service recommendations
  • Comfortable discussing repairs, timelines, and pricing
  • Basic computer and dealership system skills
  • Valid driver’s license


Pre-Employment Screening Notice

Employment at Carter Myers Automotive is contingent upon successful completion of a background check and drug screening.


Join our team and be a part of a dynamic work environment where you can grow and develop your skills! We look forward to receiving your application!

Key Skills
Automotive service advisingRepair order managementCustomer serviceCommunication skillsTechnical knowledgeRelationship buildingProblem solvingOrganizationComputer skillsConflict resolution
Categories
Customer Service & SupportTradesRetail
Benefits
401(k) with company matchMedical insuranceDental insuranceVision insuranceTuition reimbursementPaid trainingCareer advancement opportunitiesEmployee discountsEmployee-owned company (ESOP)
Job Information
📋Core Responsibilities
The Service Advisor is responsible for welcoming customers, understanding their vehicle concerns, and creating accurate repair orders. They must coordinate with technicians to ensure timely repairs while maintaining clear communication with customers throughout the service process.
📋Job Type
full time
💰Salary Range
$50,000 - $80,000
📊Experience Level
2-5
💼Company Size
145
📊Visa Sponsorship
No
💼Language
English
🏢Working Hours
40 hours
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