JOB DETAILS

Patient Service Representative

CompanyAscension
LocationCatonsville
Work ModeOn Site
PostedAugust 8, 2026
About The Company
Answering God's call to bring health, healing and hope to all. Ascension is one of the nation’s leading non-profit and Catholic health systems, with a Mission of delivering compassionate, personalized care to all, with special attention to those most vulnerable. In FY2025, Ascension provided $1.7 billion in care of persons living in poverty and other community benefit programs along with $1.8 billion of unreimbursed care for Medicare patients. Across 16 states and the District of Columbia, Ascension’s network encompasses approximately 97,300 associates, 25,300 aligned providers, 90 wholly owned or consolidated hospitals, and ownership interests in 29 additional hospitals through partnerships. Ascension also operates 22 senior living facilities and a variety of other care sites offering a range of healthcare services.
About the Role

Your future role at a glance

Location: Baltimore and Columbia, MD

Facility: Ascension St. Agnes Hospital 

Department: Bariatric Surgery

Schedule: Days | Full-time | M-F 8a-430p

Salary Range: $20.14 - $27.25 per hour

How you'll make an impact in this role

  • Champion the Patient Experience: Provide a warm, professional welcome for every visitor, guiding them through the check-in/out process and ensuring their records are accurate and up-to-date.
  • Navigate the Care Journey: Proactively manage schedules, confirm appointments, and handle medical record requests to keep our clinical team and patients perfectly in sync.
  • Provide Financial Clarity: Assist patients by verifying insurance authorizations and precertifications ahead of time, then help them navigate co-payments and billing questions with transparency and empathy.
  • Ensure Accuracy & Flow: Maintain the heartbeat of the office by submitting daily service charges, reconciling deposits, and providing the essential clerical support that keeps our environment organized and welcoming.

What minimum qualifications you'll need

Education:

  • High School diploma equivalency OR 1 year of applicable cumulative job specific experience required.
    • Note: Required professional licensure/certification can be used in lieu of education or experience, if applicable.

Life at Ascension: Where purpose meets opportunity

Ascension is a leading nonprofit Catholic health system with a culture and associate experience grounded in service, growth, care and connection. We empower our 97,000+ associates to bring their skills and expertise every day to reimagining healthcare, together. Recognized as one of the Best 150+ Places to Work in Healthcare and a Military-Friendly Gold Employer, you’ll find an inclusive and supportive environment where your contributions truly matter.

Equal employment opportunity employer

Equal employment opportunity employer

Ascension provides Equal Employment Opportunities (EEO) to all associates and applicants for employment without regard to race, color, religion, sex/gender, sexual orientation, gender identity or expression, pregnancy, childbirth, and related medical conditions, lactation, breastfeeding, national origin, citizenship, age, disability, genetic information, veteran status, marital status, all as defined by applicable law, and any other legally protected status or characteristic in accordance with applicable federal, state and local laws. For further information, view the EEO Know Your Rights (English) poster or EEO Know Your Rights (Spanish) poster.

Fraud prevention notice

Prospective applicants should be vigilant against fraudulent job offers and interview requests. Scammers may use sophisticated tactics to impersonate Ascension employees. To ensure your safety, please remember: Ascension will never ask for payment or to provide banking or financial information as part of the job application or hiring process. Our legitimate email communications will always come from an @ascension.org email address; do not trust other domains, and an official offer will only be extended to candidates who have completed a job application through our authorized applicant tracking system.

E-Verify statement

Employer does not participate in E-Verify and therefore cannot employ STEM OPT candidates.

Benefits

Paid time off (PTO)Various health insurance options & wellness plansRetirement benefits including employer match plansLong-term & short-term disabilityEmployee assistance programs (EAP)Parental leave & adoption assistanceTuition reimbursementWays to give back to your community

 

Benefit options and eligibility vary by position. Compensation varies based on factors including, but not limited to, experience, skills, education, performance, location and salary range at the time of the offer.

Key Skills
Patient experienceSchedulingInsurance verificationMedical record managementBilling supportClerical supportCustomer serviceData entryCommunicationOrganization
Categories
HealthcareAdministrativeCustomer Service & Support
Benefits
Paid time offHealth insuranceWellness plansRetirement benefitsEmployer match plansLong-term disabilityShort-term disabilityEmployee assistance programsParental leaveAdoption assistanceTuition reimbursement
Job Information
📋Core Responsibilities
The Patient Service Representative manages the patient check-in and check-out process while coordinating appointments and medical record requests. They also provide financial clarity by verifying insurance authorizations and assisting with billing inquiries.
📋Job Type
full time
💰Salary Range
$20 - $27
📊Experience Level
0-2
💼Company Size
66749
📊Visa Sponsorship
No
💼Language
English
🏢Working Hours
40 hours
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