Support Services Assistant

Department: Lending Administration Department   

Reports To: Assistant Lending Services Manager   

Classification: Non-Exempt 

About Rogue Credit Union:

Rogue Credit Union is a member-owned, not-for-profit financial cooperative headquartered in the Rogue Valley located in beautiful southern Oregon. Providing services to our members in select Oregon, California and Idaho counties. We strive to make an impact in the communities we serve by living, giving, and supporting local. Our mission is to provide exceptional member experiences that build mutually beneficial relationships to create the most loyal members in the nation. Here at Rogue, we believe in having a culture of happy team members who feel supported, have the chance to grow their careers, and LOVE where they work!

Role: 

Provides administrative support to the Lending, Member Solutions, Mortgage Departments, and other departments as assigned, enabling them to focus on core responsibilities of their jobs.

Essential Functions & Responsibilities: 

45%    Assists departments in the organization and scanning of member loan and various other files.

25%    Completes data entry duties and projects as assigned.

15%    Assists with phone and reception coverage and the answering of basic and initial questions.

10%    Assists as needed on projects as assigned.

5%      Performs other job-related duties as assigned.

Knowledge & Skills:

Experience: Three years to five years of similar or related experience. 

Education: A high school education or GED. 

Interpersonal Skills: Work involves much personal contact with others inside and/or outside the organization for the purpose of first-level conflict resolution, building relationships, and soliciting cooperation. Discussions involve a higher degree of confidentiality and discretion, requiring diplomacy and tact in communication. 

Other Skills: Excellent organizational and editing skills; proficient in Microsoft Word, Excel, Power Point and Outlook. Has advanced working knowledge of credit union operations and terminology. Employee must have a valid driver’s license. 

Physical Requirements: Some lifting required (up to 30 pounds), continuous sitting, occasional standing and occasional walking. Finger dexterity while using computer. Occasional talking and hearing in person and on the telephone. Continuous clarity of vision at 20 inches or less and continuous clarity of vision at 20 feet or more. 

Work Environment: Exposed to potentially hazardous conditions, i.e., robbery. 

Disclaimer: 

Rogue Credit Union is a drug free workplace and requires a drug screening test within 48 hours of employment offer. 

Rogue Credit Union is an Equal Opportunity Employer and makes employment decisions without regard to race, color, national origin, religion, sex, age, disability, veteran status, or any other protected class. If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process or are limited in the ability or unable to access or use this online application process and need an alternative method, please call (541) 622-7295. 

This Job Description is not a complete statement of all duties and responsibilities comprising the position.