JOB DETAILS

Associate Patient Access Rep- Community Hospital Westfield

CompanyCommunity Health Network
LocationWestfield
Work ModeOn Site
PostedAugust 8, 2026
About The Company
Community Health Network was created 60 years ago by our neighbors, for our neighbors. We've never forgotten that heritage. To this day, we're still locally based and locally controlled, and we're as closely tied to our communities as ever. As a non-profit health system with more than 200 sites of care and affiliates throughout Central Indiana, Community’s full continuum of care integrates hundreds of physicians, specialty and acute care hospitals, surgery centers, home care services, MedChecks, behavioral health and employer health services. At Community Health Network, we build teams that deliver exceptional care through empathy, communication, and collaboration. Caregivers play a vital role in our mission as they fulfill our PRIIDE values: Patients First. Relationships. Integrity. Inclusion. Diversity. Excellence. Exceptional Care - For Everyone We want to ensure that each patient, employee, physician, and volunteer feels welcomed, comfortable, and included in our environment at all times. We value different perspectives and welcome conversations about race, gender, religion, sexual orientation and culture. Because it takes everyone to build healthier communities. Our promise of Exceptional care. Simply delivered. means we strive to provide culturally-competent care that meets your individual needs.
About the Role

Join Community 

Community Health Network was created by our neighbors, for our neighbors. Over 60 years later, “community” is still the heart of our organization. It means providing our neighbors with the best care possible, backed by state-of-the-art technology. It means getting involved in the communities we serve through volunteer opportunities and benefits initiatives. It means ensuring our dedicated caregivers can learn and grow to stay at the top of their fields and to better serve our patients. And above all, it means exceptional care, simply delivered — and we couldn’t do it without you. 

 

Make a Difference 

The Associate Patient Access Representative (APAR) is the first contact for visitors, handling customer service, patient registration, and financial clearance. This role includes check-ins, scheduling, payment collection, insurance verification, and compliance management. The APAR ensures smooth workflows and adherence to guidelines, preparing patients administratively and financially for their visits.

 

Exceptional Skills and Qualifications 

The Associate Patient Access Representative (APAR) is responsible for a variety of front-office and back-office functions throughout the network including but not limited to the responsibilities below:

 

·        High School Diploma or GED High School diploma or GED equivalent (Required)

·        1+ years: Experience in healthcare office setting and/or work history with strong customer service background (Preferred)

·       Registration/Admissions: Proficient in all types of registrations (i.e., inpatient, outpatient, and emergency admits)

·       Completes Admissions, Discharges, and Transfers in a timely manner when applicable

·       Ability to monitor and perform all patient hospital and/or ambulatory movement

·       Utilizes EPIC work queue to pre-register scheduled patients

·       Verifies medical necessity in accordance with the Centers for Medicare & Medicaid Services (CMS) standards and communicates relevant coverage and eligibility information to the patient

·       Accurately identifies and enters patient demographics, insurance, and financial information including inpatient and outpatient benefits

·       Gathers and verifies all appropriate, confidential health and financial information from patients while using various computer software to assure payment for all authorized services

·       Confirms the completeness of the electronic health record (EHR) and makes necessary changes

Key Skills
Patient RegistrationCustomer ServiceInsurance VerificationPayment CollectionSchedulingEpicElectronic Health RecordData EntryCompliance ManagementMedical Necessity VerificationPatient DemographicsFinancial ClearanceAdmissionsDischargesTransfers
Categories
HealthcareCustomer Service & SupportAdministrative
Job Information
📋Core Responsibilities
The Associate Patient Access Representative serves as the primary point of contact for patients, managing registration, scheduling, and financial clearance. They are responsible for verifying insurance, collecting payments, and ensuring accurate documentation within the electronic health record.
📋Job Type
full time
📊Experience Level
0-2
💼Company Size
8918
📊Visa Sponsorship
No
💼Language
English
🏢Working Hours
40 hours
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