JOB DETAILS
Front Office Manager
CompanyAccorHotel
LocationEgypt
Work ModeOn Site
PostedAugust 8, 2026
About The Company
We are Accor
We are more than 290,000 hospitality experts placing people at the heart of what we do, creating emotion for our guests, and nurturing passion for service and achievement beyond limits. Building on the strength of our teams and of our fully integrated ecosystem of leading brands, personalized services & expert solutions, we break new ground to reimagine hospitality and inspire new ways to experience the world.
We are dedicated to suit all desires and needs, and reinvent the guest experience every day with our 45 hotel brands across all segments- 5,600 properties around the world from luxury five-star palaces to smart economy hotels, exquisite residences to full-service resorts.
Because we take care of millions of guests and each of our hotels is a world in itself, where every action counts. We strive to make positive impact both locally and globally, to ensure hospitality benefits not only the few, but all.
About the Role
Company Description
El Qusier - Red Sea - Egypt
Job Description
We are seeking an experienced and dynamic Front Office Manager to join our hospitality team in Swissotel Resort El Qusier, Egypt. In this pivotal leadership role, you will oversee all front-facing operations and lead a dedicated team to deliver exceptional guest experiences while maintaining operational excellence. Reporting to senior management, you will be responsible for driving service quality, team performance, and revenue optimization across all front office functions. Your leadership, strategic vision, and commitment to hospitality excellence will be instrumental in creating a welcoming environment where guests feel valued and colleagues are empowered to succeed.
- Lead, mentor, coach, and develop front office team members, fostering a culture of accountability, engagement, and service excellence
- Oversee daily front office operations including front desk, concierge, bell services, and guest services to ensure seamless service delivery and adherence to organizational standards
- Champion a consistently professional, warm, and personalized guest experience by resolving concerns promptly and effectively
- Monitor and analyze guest feedback, service recovery opportunities, and operational trends to continuously enhance the guest experience and identify improvement areas
- Manage room revenue performance by collaborating on revenue strategy discussions and supporting the implementation of revenue management initiatives
- Foster strong collaboration and communication across all resort departments to ensure coordinated and efficient service delivery
- Balance operational, financial, and people-focused objectives through effective management of guest satisfaction, colleague engagement, and business performance metrics
- Identify opportunities for process improvement and innovation, encouraging team participation and continuous operational enhancement
- Manage labor costs, scheduling, and departmental payroll in alignment with budgeted goals while maintaining service quality standards
- Support recruitment, onboarding, performance management, and succession planning initiatives for front office team members
- Ensure department training programs are maintained and service standards are consistently executed across all shifts
- Ensure compliance with all company policies, procedures, health and safety standards, and local regulations, maintaining a safe and productive work environment
- Demonstrate flexibility and resilience in managing operational challenges and adapting to changing business needs
- Perform additional duties and responsibilities as assigned by senior management
Qualifications
**Required Qualifications:**
- Previous leadership experience in front office operations within a hotel, resort, or luxury hospitality environment
- Proven ability to lead, coach, and develop high-performing teams with demonstrated results
- Strong communication, interpersonal, and conflict resolution skills
- Excellent service recovery and problem-solving abilities
- Demonstrated expertise in budget management and financial acumen
- Strong organizational and time management skills with meticulous attention to detail
- Ability to work a flexible schedule, including weekends and holidays as required
- Knowledge of health and safety compliance standards and best practices
- Proficiency in staff scheduling and labor management
**Preferred Qualifications:**
- Experience with revenue management strategies and implementation
- Demonstrated track record of process improvement and innovation initiatives
- Familiarity with luxury hospitality brand standards and service protocols
- Background in guest experience management and satisfaction optimization
- Experience managing multi-departmental coordination and cross-functional projects
- Certification in hospitality management or related field
**Essential Attributes:**
- Commitment to fostering an inclusive environment where every individual feels valued and respected
- Ability to empower and support colleagues while recognizing their contributions
- Drive to achieve exceptional results and maintain high performance standards
- Resilience and adaptability in a dynamic hospitality environment
- Transparent and ethical approach to leadership and decision-making
Key Skills
Front office managementTeam leadershipGuest experience managementRevenue managementStaff schedulingBudget managementConflict resolutionService recoveryOperational excellencePerformance managementCommunicationTraining and developmentHealth and safety complianceStrategic planningHospitality operations
Categories
HospitalityManagement & LeadershipCustomer Service & SupportAdministrative
Job Information
📋Core Responsibilities
The Front Office Manager will oversee daily operations including the front desk, concierge, and guest services to ensure exceptional service delivery. They are responsible for leading and developing the team, managing room revenue, and maintaining operational standards across the resort.
📋Job Type
full time
📊Experience Level
5-10
💼Company Size
101272
📊Visa Sponsorship
No
💼Language
English
🏢Working Hours
40 hours
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