JOB DETAILS

Oncology Patient Specialist 1 Radiation Therapy

CompanyInova
LocationFalls Church
Work ModeOn Site
PostedAugust 9, 2026
About The Company
We are Inova, Northern Virginia and the Washington, D.C. metropolitan area’s leading nonprofit healthcare provider. With expertise and compassion, we partner with our patients to help them stay healthy. We treat illness, heal injury and look at a patient’s whole health to help them flourish. Through our expansive network of hospitals, primary and specialty care practices, emergency and urgent care centers, and outpatient services, Inova provides care for more than 1 million unique patients every year. Total patient visits exceed 4 million annually, demonstrating our ability to deliver the best clinical care and ensuring a seamless experience for all who rely on us for their healthcare needs. Consistently ranked and recognized as a national healthcare leader in safety, quality and patient experience, Inova’s world-class care is made possible by the strength and breadth of our network, our 26,000 team members, our technology and our innovation. In 2025, Inova was named the Health System of the Year by Press Ganey, a national leader in healthcare experience, recognizing our excellence in patient care, team member engagement, and commitment to continuous improvement. Inova is home to Northern Virginia’s only Level 1 Trauma Center and Level 4 Neonatal Intensive Care Unit and provides high-quality healthcare to each person in every community we are privileged to serve – regardless of ability to pay – every day of their life. More information about Inova can be found at www.inova.org.
About the Role

Inova Fairfax Hospital Radiation Therapy is looking for a dedicated Oncology Patient Specialist 1 to join the team. This role will be full-time, day shift: Monday-Friday, 8:00am-4:30pm, or 8:30am-5:00pm
 

Inova is consistently ranked a national healthcare leader in safety, quality and patient experience. We are also proud to be consistently recognized as a top employer in both the D.C. metro area and the nation. 

Featured Benefits:

  • Committed to Team Member Health: offering medical, dental and vision coverage, and a robust team member wellness program.
  • Retirement: Inova matches the first 5% of eligible contributions – starting on your first day.
  • Tuition and Student Loan Assistance: offering up to $5,250 per year in education assistance and up to $10,000 for student loans.
  • Mental Health Support: offering all Inova team members, their spouses/partners, and their children 25 mental health coaching or therapy sessions, per person, per year, at no cost.
  • Work/Life Balance: offering paid time off and paid parental leave.

The Oncology Patient Specialist 1 provides excellent service by identifying internal/external customer needs and fulfilling their expectations. Communicates effectively with various audiences by using the most appropriate method for the situation. Completes work assignments within established quality standards while contributing to a safe patient care environment. Performs assigned duties related to the patient intake process of patients to oncology services.

Job Responsibilities

  • Accepts responsibility to review and correct errors before completion and routes to others for review when appropriate.
  • Demonstrates knowledge of safety policies and procedures relevant to department/position; Provides appropriate assistance to and on behalf of patients demonstrating/communicating a need for assistance.
  • Greets and interviews incoming patients/visitors to identify their needs and direct them accordingly.
  • Coordinates with other departments to assist or transport patients/visitors requiring special attention or support; Interviews patients to secure and document required medical, financial, demographic and insurance information.
  • Resolves problems by clarifying issues, researching/exploring answers and alternative solutions and implementing solutions.
  • Improves inefficiencies and minimizes repetitive error; Shares error trends and makes recommendations to improve results with staff/team members.
  • Coordinates and facilitates Call Center for smooth transferring or forwarding of calls to appropriate Oncology departments or individuals within the Cancer Center.
  • Gathers information about customer complaints in a courteous and professional manner; Expresses sincere concern and empathy when dealing with customer complaints.
  • May perform additional duties as assigned.



Minimum Qualifications

Experience: 2 years of experience in a healthcare patient access, healthcare revenue cycle or customer service setting.

Education - High School diploma or equivalent.

Preferred Qualifications

Experience: 2 years healthcare experience preferred.


We are Inova, Northern Virginia’s leading nonprofit healthcare provider. Every day, our 26,000+ team members provide world-class healthcare to the communities we serve. Our people are the reason we're a national leader in healthcare safety, quality and patient experience. And from best-in-class facilities to professional development opportunities, we support them at every step. At Inova, we're constantly striving to be ever better — to shape a more compassionate future for healthcare. 

Inova Health is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to age, color, disability, gender identity or expression, marital status, national or ethnic origin, political affiliation, pregnancy (including childbirth, pregnancy-related conditions and lactation), race, religion, sex, sexual orientation, veteran status, genetic information, or any other characteristics protected by law.

Key Skills
Patient intakeCustomer serviceMedical terminologyInsurance verificationData entryProblem solvingCommunicationCall center coordinationSafety complianceConflict resolutionHealthcare administrationRevenue cycle management
Categories
HealthcareCustomer Service & SupportAdministrative
Benefits
Medical coverageDental coverageVision coverageWellness programRetirement matchingTuition assistanceStudent loan assistanceMental health supportPaid time offPaid parental leave
Job Information
📋Core Responsibilities
The Oncology Patient Specialist manages the patient intake process, including interviewing patients to secure medical, financial, and insurance information. They also coordinate with other departments to facilitate patient transport and manage call center operations to ensure smooth communication.
📋Job Type
full time
💰Salary Range
$18 - $28
📊Experience Level
2-5
💼Company Size
14651
📊Visa Sponsorship
No
💼Language
English
🏢Working Hours
40 hours
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