JOB DETAILS

IT Operations Officer

CompanyVAM Systems
LocationDubai
Work ModeOn Site
PostedAugust 9, 2026
About The Company
VAM Systems is a Business Consulting, Technology Solutions and Professional Services organization working with major organizations in USA, UAE, Bahrain, India, Singapore and Australia. Delivers leading edge information and communication technology based business solutions to enable our clients to continuously stay ahead and achieve sustainable profit and consistent growth by leveraging new channels of customer engagement and service delivery as well as better and efficient employment of resources and processes with measurable parameters for performance. While our local presence assists us in better understanding of the local needs, our global presence assist us to offer solutions strengthened by experience in leading markets globally.
About the Role

Company Description

 

 

 

Job Description

We are currently looking for  IT Operations Officer for our UAE operations with the following terms & conditions.

Key Skills & Qualifications

  • Bachelor’s degree in information technology, Computer Science, or a related field.
  • 3-5 years of experience in IT Operations, Banking Operations, or Infrastructure Support.
  • Knowledge of banking systems such as FCUBS, T24, Way4, DCMS and UAECB Applications.
  • Experience with Windows Server, Active Directory, Networking, VPN, MPLS, and Microsoft 365.
  • Strong troubleshooting, incident management, and vendor coordination skills.
  • Good communication, documentation, and reporting abilities.

Core Competencies

  • IT Operations Management
  • Banking Systems Support
  • Infrastructure & Network Administration
  • Incident & Problem Management
  • Vendor Coordination
  • Business Continuity & Disaster Recovery Support
  • Analytical & Troubleshooting Skills
  • Customer Service Orientation
  • Ability to Work Under Pressure and Outside Business Hours when required.

 

Operational Support Coverage

  • Provide after-hours and on-call support for end users and customers to ensure timely resolution of critical IT and banking operation issues outside normal business hours.
  • Respond to and troubleshoot production incidents, system outages, application failures, and urgent service requests.
  • Coordinate with internal teams, vendors, and service providers during critical incidents to minimize service disruption and ensure business continuity.

End User Support

  • Perform routine server health checks, system monitoring, and patch management activities.
  • Support Active Directory, Microsoft 365, Azure, Intune, and Windows environments.
  • Manage user accounts, access requests, and application support activities.
  • Provide Level 1 & 2 support for end users, desktops, laptops, printers, and peripherals.
  • Coordinate with vendors and support teams to resolve infrastructure and application-related issues.

Infrastructure & Network Support

  • Support and maintain Main Data Center (DC) and Disaster Recovery (DR) site infrastructure.
  • Install, configure, upgrade, and troubleshoot routers, switches, and network devices.
  • Monitor and maintain MPLS, WAN, VPN, and branch network connectivity.
  • Coordinate with telecom providers and service providers for circuit provisioning, upgrades, and incident resolution.
  • Maintain network documentation, operational procedures, and technical records.
  • Support branch IT infrastructure across Abu Dhabi, Dubai, Sharjah, and Ras Al Khaimah locations.
  • Maintain and manage IT asset inventory, including tracking, deployment, replacement, and disposal of IT equipment.
  • Perform network cable patching, structured cabling activities, and connectivity troubleshooting within Data Centers, communication rooms, and branch locations.
  • Install, configure, and support Cisco IP telephony devices, including user provisioning, extensions, and basic Call Manager administration.
  • Support Cisco Voice and Unified Communications infrastructure and coordinate with vendors for telephony-related incidents and upgrades

Terms and conditions

Joining time frame: Immediate

 

 

Additional Information

Terms and conditions: 

Joining time frame:   maximum 4 weeks

 

 

Key Skills
IT Operations ManagementBanking Systems SupportInfrastructure AdministrationNetwork AdministrationIncident ManagementVendor CoordinationWindows ServerActive DirectoryMicrosoft 365AzureIntuneCisco IP TelephonyTroubleshootingDisaster RecoveryBusiness ContinuityNetwork Connectivity
Categories
TechnologyFinance & AccountingCustomer Service & Support
Job Information
📋Core Responsibilities
The IT Operations Officer is responsible for managing banking system infrastructure, providing end-user support, and ensuring the stability of data centers and branch networks. They must also perform incident management, system monitoring, and coordinate with vendors to maintain business continuity.
📋Job Type
full time
📊Experience Level
2-5
💼Company Size
104
📊Visa Sponsorship
No
💼Language
English
🏢Working Hours
40 hours
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