JOB DETAILS

Customer and Trading Manager - Online

CompanySainsbury's
LocationTunbridge Wells
Work ModeOn Site
PostedAugust 9, 2026
About The Company
Over 150 years old and still going strong, we’re the UK’s second-biggest retailer. Every day, the nation shops with us because they know they’ll get affordable, good food and excellent service. We focus on great value and convenient shopping across our family of brands, from Argos, Nectar and Habitat to Sainsbury’s Bank, Smart Charge and Tu. What’s next for Sainsbury’s? We've put food back at the heart of our business and we’re taking Sainsbury’s to the next level. We’re investing in technology and people and we’re thinking bigger about how we attract and connect with our customers, while doing everything we can to create a more resilient UK food system.
About the Role

What you’ll be doing:

  • Plan and orchestrate the delivery of an online picking and delivery team to ensure the success of the in store online service
  • Be a visible leader, engaging and coaching a large team of shoppers and drivers to deliver a seamless and safe shopping experience for all our online and in store customers. 
  • Collaborate with other managers to ensure the success of shopping experience of the overall store
  • People management is a big part of the role, managing performance and capability, conducting disciplinaries and ensuring scheduling and pay are accurate. 

Our online teams work early mornings with picking items for deliveries usually taking place from 04:00 – 08:00.

What makes a great online manager:

  • Previous line management responsibilities in a fast-paced, operational environment. 
  • Provides brilliant customer service and coaches a team to do the same. 
  • Delivers KPI's or other performance indicators. 
  • Can manage disciplinaries, performance issues or other similar employee relations issues. 
  • Leads operations and comfortable doing this alone in the absence of more senior management.

Essential Criteria:

  • A track record of delivering brilliant customer service and coaching colleagues to do the same.
  • Experience of leading a team in a fast-paced, customer-facing environment — you’ve motivated others, driven performance, and kept operations running smoothly.
  • Operational leadership skills  — you’ve taken responsibility for store operations in the absence of more senior managers.
  • Demonstrated success in meeting or exceeding KPIs — whether it’s sales, availability, customer satisfaction or colleague engagement, you’ve made a measurable impact.
  • Has managed employee relations issues, including performance and absence management. 
Key Skills
Operational leadershipTeam managementCustomer servicePerformance managementKPI trackingCoachingEmployee relationsSchedulingConflict resolutionOperational planningStaff developmentProcess improvement
Categories
RetailManagement & LeadershipCustomer Service & SupportLogistics
Benefits
Discount cardAnnual bonus schemeFree food and hot drinksGenerous holiday entitlementMaternity and paternity leavePensionSainsbury’s share schemeWellbeing supportColleague networksCycle to work schemeGym membership discountsRetail vouchers
Job Information
📋Core Responsibilities
The manager will oversee the online picking and delivery team to ensure a seamless shopping experience for customers. They are responsible for people management, including scheduling, performance coaching, and maintaining operational standards.
📋Job Type
full time
📊Experience Level
2-5
💼Company Size
68946
📊Visa Sponsorship
No
💼Language
English
🏢Working Hours
40 hours
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